Michele Waterbury
Idaho Falls,ID
Summary
Dynamic Shift Manager at Carls Jr. with a proven track record in team supervision and customer service excellence. Skilled in inventory management and health regulation compliance, I effectively resolved customer complaints, enhancing satisfaction and loyalty. My energetic approach and attention to detail fostered a positive work environment, driving operational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Carls Jr.
Idaho Falls, ID
01.2025 - Current
- Supervised team members during busy shifts to ensure smooth operations.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels and coordinated stock replenishment activities.
- Ensured compliance with health regulations and cleanliness standards in the restaurant.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with management to implement promotions and improve sales strategies.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Provided coaching and guidance to team members when necessary to improve performance.
Prep/Crew Member Cook
MoBettahs
Farmington, Utah
10.2023 - 09.2024
- Prepared fresh ingredients for daily meal service at a fast-casual Hawaiian restaurant.
- Maintained cleanliness and organization of prep area and kitchen tools.
- Followed food safety guidelines to prevent cross-contamination and ensure quality.
- Collaborated with team members to streamline food prep processes and efficiency.
- Received and stocked deliveries, managing inventory of fresh produce and supplies.
- Operated kitchen equipment safely while adhering to operational protocols.
- Communicated effectively with team to coordinate tasks and meet service demands.
- Prepared sauces and dressings for salads or main dishes.
- Labeled containers with dates and names of foods being stored in the refrigerator and freezer.
- Performed basic knife skills such as chopping vegetables or slicing meats.
- Operated ovens, grills, fryers, steamers and other kitchen equipment safely.
- Cleaned kitchen surfaces, floors, walls, equipment and appliances according to sanitation standards.
Dental Assistant
Mill Creek Family Dental
Bountiful, UT
02.2023 - 10.2023
- Managed patient records and maintained confidentiality in compliance with regulations.
- Sterilized dental instruments and ensured cleanliness of treatment areas.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Assisted dentists during procedures by preparing instruments and materials.
- Operated dental imaging equipment to capture diagnostic radiographs accurately.
- Conducted routine maintenance of equipment used in dentistry operations.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Explained dental services and payment plans to help patients make informed decisions.
- Communicated effectively with patients to address concerns and enhance their experience.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Education
Phlebotomy/IV Cerificate
Phlebotomy Training Specialists
Tayorsville,UT04-2020
Associate of Science - Dental Hygiene
Weber State University
Ogden, UT12-2012
Registered Dental Assistant Program RDA # 51144
Palomar College
San Marcos, CA05-1997
Skills
- Team supervision
- Employee training
- Inventory management
- Customer complaint resolution
- Health regulation compliance
- Food safety standards
- Time management
- Attention to detail
- Customer service focus
- Supply ordering
- Energetic and enthusiastic
Certification
- Inactive RDA #51144
- X-ray License
- Phlebotomy Certificate
Accomplishments
- Voted Most Determined 1996 In the DA program
Affiliations
- Bike Riding
- Fishing
- Paddleboarding
- Camping
References
References available upon request.
Timeline
Shift Manager
Carls Jr.
01.2025 - Current
Prep/Crew Member Cook
MoBettahs
10.2023 - 09.2024
Dental Assistant
Mill Creek Family Dental
02.2023 - 10.2023
Phlebotomy/IV Cerificate
Phlebotomy Training Specialists
Associate of Science - Dental Hygiene
Weber State University
Registered Dental Assistant Program RDA # 51144
Palomar College
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