Michele Waters
Lafayette,LA
Summary
A proven leader in sales, I excelled at Clinical Pathology Laboratories, Inc., driving revenue growth and fostering key relationships. My expertise in business development and strategic planning, combined with exceptional relationship-building skills, consistently exceeded sales quotas. Achieved top 10 revenue growth, showcasing my ability to turn insights into actions for business growth and client satisfaction.
Overview
28
28
years of professional experience
Work History
Territory Manager
Clinical Pathology Laboratories, Inc.
08.2022 - 06.2024
- Top 10 in revenue growth first full year as sole territory manager in state to show revenue increase year over year.
- Developed comprehensive territory plans by analyzing market trends and customer needs.
- Managed performance reviews to identify strengths and areas for development.
- Drove sales initiatives by identifying new business opportunities in underperforming regions.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Territory Sales Representative
ATCO International Inc.
04.2004 - 08.2022
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Increased market share by identifying emerging trends and adjusting sales strategies accordingly.
- Maintained a thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
Outside Sales Representative
Shamrock Office Supply
12.1996 - 12.2001
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Utilized customer feedback to identify new product opportunities and market trends.
- Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
- Achieved or exceeded company-defined sales quotas.
Retail Sales Associate
Eyemasters
12.1996 - 12.2001
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor of Arts - Business Education
University of Louisiana
Lafayette, LA05-2002
Skills
- Sales expertise
- Lead prospecting
- Account management
- Direct sales
- Upselling and cross selling
- Cold calling
- Business development and planning
- Strategic business planning
- Account servicing
- Relationship building
- Business growth
- Analytical problem solver
- Business analytics
- Consultative selling techniques
- Sales processes
- B to B sales
- Networking events
- Strategic account development
- Goal setting and achievement
- Account growth
- Verbal and written communication
- Client consultations
- Industry networking
- Client acquisition
- Account penetration
- Revenue generation
- Contract negotiation
Timeline
Territory Manager
Clinical Pathology Laboratories, Inc.
08.2022 - 06.2024
Territory Sales Representative
ATCO International Inc.
04.2004 - 08.2022
Outside Sales Representative
Shamrock Office Supply
12.1996 - 12.2001
Retail Sales Associate
Eyemasters
12.1996 - 12.2001
Bachelor of Arts - Business Education
University of Louisiana
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