MICHELE WATERS
Niceville,USA
Summary
Adept at ServiceTrade software and a proven track record in problem-solving, I excelled at The Hiller Companies, gaining the opportunity to be a leader. My leadership in training staff and streamlining procedures showcases my exceptional communication skills and ability to achieve goals effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
LEAD INVOICING COORDINATOR
The Hiller Companies
10.2024 - Current
- Facilitated regular communication and progress updates, fostering a collaborative work environment.
- Organized monthly Teams meeting with The East Invoicing Team to identify process improvements and team achievements.
- Maintained frequent interaction with Senior Management to measure goal achievements and determine areas of improvement.
- Enhanced team morale during new program integration while maintaining open-door policy for feedback, concerns or questions.
- Trained and guided new and seasoned team members to maintain streamlined invoicing procedures.
- Developed relationships with new acquisition locations for optimal communication during the transition and invoice replications.
- Conduct daily/weekly spot checks on invoices to ensure quality.
- Support Shared Branch Services by traveling as needed.
- Monitored invoice queue's and team email to secure invoices are completed in a timely fashion.
INVOICING COORDINATOR
The Hiller Companies
09.2023 - 10.2024
- Worked with ServiceTrade software to create invoices and credit memos for various Hiller Companies locations following a Standard Operating Procedure.
- Reviewed Fire Alarm, Sprinkler and Inspection jobs in ServiceTrade for accuracy.
- Reviewed contract assignments, technician comments, and job items to ensure job items match job paperwork.
- Collaborated with Billing Coordinator to find resolution when issues/errors beyond my control needed to be addressed.
- Provided guidance and ServiceTrade training to Coordinators to ensure all items are on a job for invoicing.
INSPECTIONS COORDINATOR
The Hiller Companies
08.2022 - 09.2023
- Created bulk jobs in ServiceTrade software.
- Created new jobs in ServiceTrade software for Fire Alarm, Sprinkler, Backflow and General Product inspections ensuring all information was accurate.
- Scheduled inspection jobs within ServiceTrade software after customer confirmed appointments.
- Submitted results from completed inspections to water purveyors and customers.
- Managed inspection technicians on their daily schedule and assisted with tablet issues.
- Resolved customer complaints related to inspected products in a timely manner.
OFFICE MANAGER
The Hiller Companies
06.2022 - 08.2022
- Trained and supervised administrative staff, driving front office operations and continuous workflow.
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Facilitated month-end closing processes, invoicing and journal entries through ServiceTrade and E1-JD Edwards software.
- Trained and onboarded new office staff members.
Education
Certification in Dental Assisting - Orthodontics
Medix School
Timonium, MD07.1993
High School Diploma - undefined
Dulaney High School
Timonium, MD06.1989
Skills
- ServiceTrade software usage & training
- Exceptional communication and interpersonal skills
- Training and Development
- Creative thinking
- Industry specific experience
- Team collaboration
- Adaptability and flexibility
- Motivational leadership
Certification
- FASA/BASA
- Notary State of Florida
Timeline
LEAD INVOICING COORDINATOR
The Hiller Companies
10.2024 - Current
INVOICING COORDINATOR
The Hiller Companies
09.2023 - 10.2024
INSPECTIONS COORDINATOR
The Hiller Companies
08.2022 - 09.2023
OFFICE MANAGER
The Hiller Companies
06.2022 - 08.2022
High School Diploma - undefined
Dulaney High School
Certification in Dental Assisting - Orthodontics
Medix School
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