Michele L. Weaver
Cleves,OH
Summary
Experienced in managing financial transactions and ensuring timely completion of accounts receivable/payables. Adept at maintaining accurate records and reconciling accounts with strong attention to detail and analytical skills that contribute to the smooth functioning of financial operations. Dedication and compassion evident in role as foster mother for 105 foster children over 25 years, making a positive impact on their lives. Customer service professional effectively addresses and resolves customer issues, emphasizing team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Top-notch oral and written communication, active listening, and analytical problem-solving abilities as customer service representative enhance customer experiences. Employs service-oriented behaviors, understands customer desires, and provides customized solutions to build loyalty.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
XPO Logistics
03.2022 - 05.2022
- Customer service representatives are responsible for providing professional service to all internal and external customers
- Collaborate with customers and service center personnel to resolve issues, bill shipments, and apply applicable tariffs and price agreements
- Recognize and fix documentation errors
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and invoicing questions
- Perform clerical duties as assigned, including answering and directing phone calls, filing, scanning, and data entry
- Process short, and damaged freight and related documentation for customer resolution
Shopping Coordinator
Takoda Trails
11.2018 - 10.2021
- Coordinates shopping and procurement of supplies needed in the homes by asking the Home Managers if they needed me to get exceptional food for those who could not eat normally
- The Shopping Coordinator conducts inventory by using next week's menu and going into each home to see what food and supplies are needed
- I checked the sell-by and use-by dates to ensure no old food or supplies were in the homes
- Frozen food and other supplies are delivered on Mondays by truck
- I separate the frozen food and supplies needed in each home, and then items are taken to each home
- I would also do shopping at Kroger for the homes Tuesday-Friday
- With due diligence, I decreased overall costs by 40%
- Office Equipment was used in this position
- The position used General Administrative duties, as well as problem-solving skills
Child Care Worker - Medication Aide
One Way Farm Children's Home
02.2015 - 05.2018
- Company Overview: The owner of the Children's Home sold the Children's Home
- Provide a clean, loving environment for the children placed by the State of Ohio
- I ordered and prepared nutritional meals twice a week per USDA guidelines
- I ensured and completed all the appropriate rules and regulations on my shift
- I pulled each child's folder to do a medication count, then pulled nightly medication
- We taught the children proper ways to act in different social situations
- I would do deep cleaning and complete several daily forms after the children were in bed
- Employees would know they have accomplished their duties when previous children come back to let staff know how they are doing
- The owner of the Children's Home sold the Children's Home8
- Supported needs of 64+ residents under long-term care.
Property Inspector
Freedom Properties
02.2012 - 09.2014
- Our company will send work orders via our website, completed them for several financial institutions
- Inspections for the following reasons: Appraisals, Insurance Losses, Government Agencies, Foreclosed properties, and homes in which the Mortgagees have filed for Bankruptcy Protection
- Interviewing the mortgages was best to determine occupancy, damages, and the status of utilities
- If the homeowners were not home, I called the utility companies
- Each work order required photographs
- After the inspections, I will complete the online forms for the appropriate financial institutions
- Gained a reputation for thoroughness and accuracy, leading to consistent referrals from satisfied clients and industry professionals.
State of Ohio Licensed Therapeutic Foster Parent
Light House Youth Services
11.2010 - 09.2012
- Provide a clean, safe, loving, and nurturing home for the children in our home
- I met the child's daily physical, psychological, and educational needs
- I was responsible for taking the children to all required appointments and visits
- I was the liaison for Case managers, Court Appointed Guardians, Counselors, and School and Court Officials to keep them aware of current facts and details about the foster children
- Organized and participated in regular family meetings to discuss progress, concerns, and future goals for each child in my care.
State of Ohio Licensed Foster Parent
Job and Family Services
02.1991 - 11.2010
- Provide a clean, safe, loving, and nurturing home for the children in our home we have taken care of 105 Foster Children.
- I met the children's physical, dental, psychological, and educational needs
- I was the liaison between the court-appointed guardian, parents, case manager, counselor, school, and court officials to inform them of the child's current details and facts
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
Account Clerk 3 in the Accounts Receivable Department
Job and Family Services
09.1985 - 10.1998
- Customer Service skills
- Set up overpayments, child support, and social security accounts
- Payments were posted daily, and then I balanced the receipts for the deposit required by the County Treasurer's Office
- I completed monthly Social Security Administrative Payee Reports
- I balanced the end-of-the-month reports due at the County, State, and Federal levels
- I answered any questions from consumers or other departments of Hamilton County
- I processed payments to employees for mileage and expense reports
- Assist the Accounts Payable Manager, Accounting Managers, and Budgeting Managers as needed
- I received several Customer Service Awards
- I wrote Standard operating procedures for the Accounts Receivable department
- Processed bi-weekly payroll for 155 salaried and hourly employees.
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
Accounts Payable Clerk
Hubert Distribution
01.1984 - 09.1985
- An Accounts Payable clerk's duties are opening the daily mail and then distributing it to all other departments
- Set up customer and vendor accounts
- Processed daily invoices for the weekly payments
- Answered questions that customers or vendors may have had on their accounts
- On Fridays, I balanced the weekly payroll for our customers and vendors
- I completed the end-of-the-month reports
- Assisted the Managers in order entry, billing, human resources, or any other departments to ensure deadlines were met and printed and processed any mail that needed to go through the postage machine
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
Education
Bachelor of Science - Criminal Justice & Addictions
University of Cincinnati – Main Campus
Cincinnati, OH01.2025
Associate of Arts - Humanities
Cincinnati State Technical And Community College
Cincinnati, OH04.2007
Associate of Arts - English Language And Literature
University of Cincinnati – Clermont Campus
Clermont, OH04.2007
Skills
- Online Research Skills
- Oracle Financial Management
- Proficient in Microsoft Office Suite
- Documentation management
- Issue resolution
- Data entry
- Invoicing accuracy
- Inventory management
- Cost reduction
- Effective communication
- Time management
- Problem solving
- Team collaboration
- Attention to detail
- Administrative support
- Critical thinking
- Active listening
- Call Center experience
- Conflict resolution
- Computer proficiency
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Client relations
- Customer satisfaction measurement
- Scheduling
- Dispute resolution
- Customer education
Office Equipment
- Phones
- Computers
- Calculators
- Printers
- Scanners
- Faxes
- Safes
- Postage machines
Timeline
Customer Service Representative
XPO Logistics
03.2022 - 05.2022
Shopping Coordinator
Takoda Trails
11.2018 - 10.2021
Child Care Worker - Medication Aide
One Way Farm Children's Home
02.2015 - 05.2018
Property Inspector
Freedom Properties
02.2012 - 09.2014
State of Ohio Licensed Therapeutic Foster Parent
Light House Youth Services
11.2010 - 09.2012
State of Ohio Licensed Foster Parent
Job and Family Services
02.1991 - 11.2010
Account Clerk 3 in the Accounts Receivable Department
Job and Family Services
09.1985 - 10.1998
Accounts Payable Clerk
Hubert Distribution
01.1984 - 09.1985
Bachelor of Science - Criminal Justice & Addictions
University of Cincinnati – Main Campus
Associate of Arts - Humanities
Cincinnati State Technical And Community College
Associate of Arts - English Language And Literature
University of Cincinnati – Clermont Campus
Similar Profiles
Alondra CruzAlondra Cruz
Material Handler at XPO Logistics, Gxo LogisticsMaterial Handler at XPO Logistics, Gxo Logistics
Annette DavisAnnette Davis
Driver Recruiting Manager at STG Logistics (XPO Logistics)Driver Recruiting Manager at STG Logistics (XPO Logistics)
Keysha SimpsonKeysha Simpson
Operations Supervisor | Team Lead | Logistics Coordinator at RXO Logistics | XPO LogisticsOperations Supervisor | Team Lead | Logistics Coordinator at RXO Logistics | XPO Logistics
Leslie GriffithLeslie Griffith
Warehouse Lead at GXO Logistics (Formerly XPO Logistics)Warehouse Lead at GXO Logistics (Formerly XPO Logistics)
Jackson LarkJackson Lark
Associate Scientist at Catalent Pharma SolutionsAssociate Scientist at Catalent Pharma Solutions