Michele Weber
Glenville,United States
Overview
27
27
years of professional experience
Work History
Bartender/Catering
Sodexo Campus Services
01.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
Business Office Manager
Baptist Health Nursing And Rehabilitation Center
07.2019 - Current
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Review and approve all applications for long term admission to the facility.
- Oversee all accounts receivable and collections.
- Supervise the insurance billing for all private insurance, Medicare and Medicaid residents.
- Counsel families and residents regarding insurance.
- Work directly with the CFO on various reports.
- Work with legal counsel when necessary to collect outstanding balances and begin guardianship proceedings.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervise all business office staff.
Concession Worker/ Bartender
Legends
04.2016 - Current
- Dealt with customer of this outdoor music venue by serving drinks and at times food.
- Kept a clean and sanitary work area.
- Check identification to assure that the guest was of age to purchase and consume alcohol.
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
Director of Finance
The Grand Healthcare System
10.2016 - 06.2019
- Processed all Medicaid applications and recertification's for residents.
- Responsible for all facility petty cash and resident cash.
- Maximize benefits available to our residents that were veteran's.
- Travel in New York State to assist and train other business offices that were owned by The Grand Health Care System.
- Hired all business office staff for newly acquired facilities.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Medicaid Benefits Coordinator/Accounts Payable Manager
Saratoga Center
04.2015 - 08.2016
- Coordinate Conferences, meetings or special events for facility.
- Maintain all facility cash and credit cards.
- Receive all incoming facility payables and submit for processing
- Assist with collection of private monies due the facility.
- Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
Medicaid Consultant
Weber Medicaid Consulting, LLC
07.1997 - 04.2015
- Promoted this business which I owned by giving presentations to Nursing homes, Offices of the Aging, Support groups and any other organization involved in long term care.
- Work with new referrals to develop strategies in planning for Medicaid
- Prepare a detail explanation of all finances and submit necessary documentation to local department of social services.
- Execute and prepare Power of Attorney and Health Care Proxy forms.
- Assist families in the placement of an individual in a nursing home.
Education
Bachelor of Science - Psychology/ Special Education
Russell Sage College
Troy, NY05.1981
Skills
- Handling Difficult Customers
- Staff Management
- Outgoing Personality
- Salesmanship
- Highly reliable
- Customer service expertise
- Clear and effective communication
- Service-oriented mindset
- Interpersonal Skills
- Excellent Communication
Customer Service
Timeline
Bartender/Catering
Sodexo Campus Services
01.2022 - Current
Business Office Manager
Baptist Health Nursing And Rehabilitation Center
07.2019 - Current
Director of Finance
The Grand Healthcare System
10.2016 - 06.2019
Concession Worker/ Bartender
Legends
04.2016 - Current
Medicaid Benefits Coordinator/Accounts Payable Manager
Saratoga Center
04.2015 - 08.2016
Medicaid Consultant
Weber Medicaid Consulting, LLC
07.1997 - 04.2015
Bachelor of Science - Psychology/ Special Education
Russell Sage College
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