Michele Wesley

Houston Police Dispatcher

City of Houston Police Department

Houston

04.1998 - 04.2008

Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
Communicated with police officers via two-way radios to provide updates on suspect location or vehicle description when necessary.
Utilized mapping systems to determine locations for responding personnel; tracked unit status in order to ensure timely response times.
Participated in training sessions designed to improve knowledge base related to job functions.
Adhered to departmental policies regarding confidentiality of information pertaining to victims or suspects involved in criminal activity.
Interpreted complex data quickly in order to assess situations accurately and respond appropriately.
Monitored multiple radio frequencies, maintained contact with police officers in the field and dispatched appropriate personnel to respond to situations.
Performed administrative duties such as filing reports, entering data into computer system and maintaining logs.
Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
Prioritized calls based on severity level in order to ensure that those requiring immediate attention were addressed first.
Assisted callers by providing pre-arrival instructions until help arrived at scene.
Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
Notified supervisors of any irregularities or problems encountered during shift operations.
Ensured that all dispatch requests were handled promptly and efficiently.
Entered information on computerized systems to verify locations and notify nearest responders.
Maintained and updated crucial and confidential information, phone numbers and addresses.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Responded to emergency calls routed by automatic distribution system.
Mentored junior team members and managed employee relationships.
Used radio, telephone and computer system to update first responders with new information.
Dispatched police officers and emergency personnel to calls for service.
Certified in CPR to provide First Point of Contact emergency assistance to callers.
Executed proficiency in digital telephone systems.
Monitored switchboard and dispatched emergency services.