Michele Weslowski
Sussex,New Jersey
Summary
Dynamic professional with a proven track record excelling in customer service and team management. Skilled in CRM systems and project management, I foster strong client relationships and drive team performance. Adept at critical thinking and data entry, I consistently enhance operational efficiency and achieve sales targets.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
FSC Lighting
04.2023 - 07.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Learned and utilized customer service software to track interactions.
- Provided accurate product information to enhance customer satisfaction.
- Collaborated with team members to improve service delivery processes.
- Created quotes and maintained leads in CRM system
- Entered orders and managed shipments
Inside Sales Manager
Maxlite
2014 - 2022
- Managed a staff of 13 customer service / inside sales reps to enhance team performance and achieve sales targets.
- Collaborated with marketing teams to create data sheets and instruction manuals
- Oversaw daily operations of the inside sales team, ensuring adherence to best practices.
- Conducted regular performance reviews to assess team effectiveness and implement improvements.
- Established key performance indicators (KPIs) for monitoring team success and driving accountability.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Developed CRM system for sales leads and quoting.
- Streamlined the sales process by utilizing CRM tools for efficient tracking of leads, prospects, and closed deals.
Project Manager / Customer Support
Amerlux Lighting Solutions
2007 - 2014
- Led cross-functional teams to deliver complex lighting projects on time and within budget.
- Developed project timelines and coordinated resources to optimize workflow and efficiency.
- Implemented risk management strategies to mitigate potential project delays and issues.
- Fostered relationships with clients, ensuring clear communication of project goals and expectations.
- Performed drawing take offs, prepared quotes, entered orders and managed shipments to keep projects on track
Education
High School Diploma -
Vernon Township High School
Vernon, NJSkills
- Customer service and Management
- Active listening
- Critical thinking
- Data entry
- Construction project management, able to read and understand construction drawings and site plans
- Payment processing
- Administrative support
- Microsoft Office Suite
- Order processing
- Customer relationship management (CRM)
Timeline
Customer Service Representative
FSC Lighting
04.2023 - 07.2025
Inside Sales Manager
Maxlite
2014 - 2022
Project Manager / Customer Support
Amerlux Lighting Solutions
2007 - 2014
High School Diploma -
Vernon Township High School