Michele Wesner
Kingman,USA
Summary
Skilled office administrator with a background in typing, data entry in multiple software, and office support. Strong communication skills.
Overview
26
26
years of professional experience
Work History
Front Desk Assistant
Family Dentistry By Design, Office Of Dr Kelly Bradley Dmd
Kingman, AZ
06.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Signed for packages, recorded deliveries and distributed to personnel.
OFFICE MANAGER
Infinite Possibilities
Puyallup
11.2018 - 12.2023
- Entered client data into mulitple software systems
- Submitted claims to insurance carriers for payment
- Verified patient insurance coverage and explained insurance billing procedures
- Processed insurance claims and handled insurance denials
- Assisted patients in understanding their health insurance plans and navigating the reimbursement process
- Demonstrated excellent customer service skills by greeting guests and providing helpful information
- Scheduled and coordinated meetings and appointments for staff and clients
- Ensured the accuracy and confidentiality of all patient records
FRONT DESK ASSOCIATE
Shane Drew, DDS
Lakewood, WA
02.2018 - 10.2018
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
Front Desk Associate
Milton-Edgewood Eye Clinic
MILTON
10.2017 - 02.2018
- Performed administrative tasks such as filing, data entry, and document scanning
- Greeted and checked in guests with a professional and friendly demeanor
- Coordinated with other departments to ensure a smooth and seamless guest experience
Front Desk Associate
Puyallup Family Dentistry Dr. Nathan Holt
Puyallup, WA
02.2017 - 10.2017
- Greeted and checked in guests with a professional and friendly demeanor
- Performed administrative tasks such as filing, data entry, and document scanning
- Scheduled client appointments
- The Doctor sold the practice
Garden Assosiate
Home Depot
Puyallup, WA
02.2016 - 02.2017
- Customer service.
Registered Dental Assistant with Extended Functions
Mark Kretz, DDS
San Diego, CA
06.1998 - 01.2015
- Provided patient education on oral hygiene, diet, and preventive dental care
- Performed chairside procedures, such as taking impressions and taking dental x-rays
- Utilized dental software to update patient records and manage office files
- Monitored and managed inventory of dental supplies to ensure adequate stock for patient needs
- Developed a comprehensive office procedures manual that improved operational efficiency
- Developed a comprehensive onboarding process that improved employee retention
Education
REGISTERED DENTAL ASSISTANT W/EXTENDED FUNCTIONS -
UCLA
Los Angeles12.1991
Skills
- Problem Solving
- Decision Making
- Ability to Multitask
- Fast Learner
- Communication
- Ability to Work Under Pressure
- Ability to Work in a Team
- Effective Time Management
- Adaptability
- Computer Skills
- Customer Service
- Communication Skills
- Office Management
- Correspondence Management
- Payment Processing
- Multitasking and Organization
- Scheduling
- Inbound Call Management
- Excellent Communication
- Appointment Setting
- Scheduling appointments
- Mail Sorting and Routing
- Problem-solving skills
Timeline
Front Desk Assistant
Family Dentistry By Design, Office Of Dr Kelly Bradley Dmd
06.2024 - Current
OFFICE MANAGER
Infinite Possibilities
11.2018 - 12.2023
FRONT DESK ASSOCIATE
Shane Drew, DDS
02.2018 - 10.2018
Front Desk Associate
Milton-Edgewood Eye Clinic
10.2017 - 02.2018
Front Desk Associate
Puyallup Family Dentistry Dr. Nathan Holt
02.2017 - 10.2017
Garden Assosiate
Home Depot
02.2016 - 02.2017
Registered Dental Assistant with Extended Functions
Mark Kretz, DDS
06.1998 - 01.2015
REGISTERED DENTAL ASSISTANT W/EXTENDED FUNCTIONS -
UCLA
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