Michele Westbrook

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Trained and guided team members to maintain high productivity and performance metrics.

Checked in truck orders invoice and put it in the system process labeling for different companies to be placed on boxes

• Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.