Michele Whitehead
Mount Vernon,Washington
Summary
Customer-focused Seafood Clerk with great service skills and knowledge of inventory. Skilled at special orders and known for professionalism and efficiency. Dedicated to maintaining cleanliness and maximizing sales. I have ample experience submitting complex orders and displaying products attractively. Well-versed in product variety and answering customer questions. Adaptable team member with flexibility in supporting organization and department-wide needs.
Overview
5
5
years of professional experience
Work History
Meat and Seafood Clerk
Haggins
Burlington, WA
07.2022 - Current
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Rotated product stock regularly so that older items were used first.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Monitored inventory levels to identify shortages or overstock situations.
- Prepared merchandise for purchase or rental.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained product knowledge to respond to customer questions and make suggestions.
- Reviewed dates on product labels to take appropriate action.
- Ordered inventory from suppliers on a weekly basis to maintain adequate stock levels.
Seafood Clerk
Fred Meyer Stores
Burlington, WA
07.2019 - 07.2022
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Prepared cases by pulling products out of case, re-icing case and putting products in fresh pans.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
- Cleaned and maintained department equipment by breaking down and reassembling equipment and washing appropriate parts with sanitizing solution.
- Instructed customers on proper cooking techniques for various types of seafood items.
- Rotated stock on a regular basis to prevent spoilage or product waste.
- Followed cleaning schedule for floors, walls and storage areas.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Recommended, selected and located merchandise based on customer desires.
- Cut, wrapped, weighed and tared seafood department products.
- Ensured that seafood products were labeled properly with expiration dates.
- Prepared merchandise for purchase or rental.
- Took apart equipment to rinse, clean and sanitize components.
- Greeted customers and answered their questions regarding seafood selection, prices, and availability.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Placed proper signage on products to display pricing, description, code dating and COOL information.
- Organized backroom storage areas for efficient retrieval of merchandise.
- Cleaned and sanitized display cases daily to ensure customer safety.
- Worked safely and efficiently when handling seafood products.
- Stored products at appropriate temperatures according to health regulations.
- Reviewed quality of displayed products and removed old or poor quality merchandise.
- Adhered to established recipes when preparing seafood entrees.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained schedule of class assignments to meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Arts - Education
Arizona State University
Tempe, AZ05-2000
Skills
- Stock Rotation
- Order Fulfillment
- Package Preparation
- Safe Food Handling
- Surface Cleaning
- Customer Assistance
- Inventory Management
- Retail Merchandising
- Preparing Orders
- Replenishing Stock
- Deboning Fish
- Placing Orders
- Food Safety Understanding
- Weighing Product
- Sanitizing Surfaces
- Packing Shrimp
- Product Knowledge
- Exceeding Customer Expectations
- Product and Service Sales
- Order Management
References
References available upon request.
Timeline
Meat and Seafood Clerk
Haggins
07.2022 - Current
Seafood Clerk
Fred Meyer Stores
07.2019 - 07.2022
Bachelor of Arts - Education
Arizona State University
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