Michele Williams
Bronx,New York
Summary
- Skillful and dedicated Administration professional with extensive experience in the coordinating, planning, and support of daily operational and administrative functions
- Strong written and verbal communications skills as demonstrated in reports, memos and all other office documents, as well as training staff
- Proficient in Microsoft Office Suite: Excel, Word, Outlook, E-Verify, Medwin, Allscripts, Health Home Database, Health Commerce, MAPP, AVATAR Electronic Medical Record, and Internet Applications.
- Diligent Train Conductor with solid background in train operations and safety protocols. Proven ability to manage schedules and ensure passenger satisfaction through effective communication and problem-solving.
- Demonstrated expertise in route planning and adherence to regulatory standards. Experienced with overseeing train schedules and ensuring operational safety. Utilizes effective communication to manage passenger interactions and resolve issues promptly. Knowledge of regulatory compliance and route planning to enhance efficiency and safety.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Train Conductor
New York City Transit Authority
09.2017 - Current
- Operate train doors in safe and efficient manner to ensure customer safety
- Provide public service and station stop announcements to customers
- Provide customers with travel directions within subway systems to connecting trains
- Work with Train Operator to adhere to required train departure and arrival schedule at terminals
Patient Care Navigator
Samaritan Village, Inc., Hope Care Management
09.2015 - 01.2017
- Provide individualized, client-centered treatment plan of care for chronically ill patients
- Coordinate services/care with medical, mental health and substance abuse and housing providers to ensure patient adherence to appointments and medication regimens
- Conduct assessments, re-assessments and case conferences with providers to support coordination of care to reduce Emergency Room visits and/or hospitalizations.
Patient Care Navigator
Hope Care Management
07.2013 - 09.2015
- Provided direct case management to individuals to monitor compliance to appointments and medications regimen
- Conducted network and outreach activities to increase Health Home provider enrollments
- Completed health risk assessments and care plans to generate reports in Electronic Medical Records
Pacer Assistant Program Director
Rockland Independent Living Center
04.2007 - 07.2010
- Managed daily operations of Consumer Directed Personal Assistance Program for 175 disabled consumers
- Interviewed, screened, verified employment documentation to enroll all Personal Assistants to program
- Supervised 4-5 administrative personnel, all temporary staff, and youth volunteers within program
- Conducted on-going home visits to provide initial intakes, 6 month re-assessments and employee evaluations
- Processed payroll bi-weekly and distributed checks to over 200 Personal Assistants
Education
No Degree - Community Health Worker
Columbia University/Intouch Program
New York, NY10.2025
Bachelor of Arts - Liberal Studies/Psychology
College of New Rochelle
Bronx, New York05.2009
Family Development Credential - undefined
Cornell University
New York, New York10.1999
Skills
- Maintaining passenger safety when operating train doors
- Making station stop and public service announcements
Certification
- Certified Community Health Care Worker, October 2025
- Track Safety Training - 2024-2026
Timeline
Train Conductor
New York City Transit Authority
09.2017 - Current
Patient Care Navigator
Samaritan Village, Inc., Hope Care Management
09.2015 - 01.2017
Patient Care Navigator
Hope Care Management
07.2013 - 09.2015
Pacer Assistant Program Director
Rockland Independent Living Center
04.2007 - 07.2010
Bachelor of Arts - Liberal Studies/Psychology
College of New Rochelle
Family Development Credential - undefined
Cornell University
No Degree - Community Health Worker
Columbia University/Intouch Program