Michele Randolph
Milltown,NJ
Summary
Dynamic and results-driven professional with a proven track record at Community Options Inc, where I spearheaded diversity recruiting initiatives and mastered full-cycle recruiting. Leveraging expert knowledge in applicant tracking systems and a self-motivated work ethic, I consistently exceeded performance benchmarks. Skilled in candidate sourcing and fostering customer relations, I excel in fast-paced environments, ensuring top talent acquisition and satisfaction.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
30
30
years of professional experience
Work History
National Recruiter
Community Options Inc
04.2022 - 07.2024
- Provided timely feedback to candidates throughout the interview process, maintaining a positive candidate experience regardless of outcome.
- Spearheaded diversity recruiting initiatives, fostering an inclusive workplace culture that attracted top talent from diverse backgrounds.
- Negotiated competitive salaries and benefits packages on behalf of clients while maintaining budgetary constraints.
- Assisted internal teams with workforce planning efforts, anticipating future hiring needs based on industry trends and organizational growth projections.
- Managed a high volume of requisitions, successfully filling positions across various industries and levels of seniority.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Recruiter
Family Resource Network
01.2021 - 04.2022
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Operated and maintained applicant tracking and candidate management systems.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
Personal Assistant
Marie Zaunere
04.2019 - 03.2022
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
Medical Recruiter
Polaris
01.2017 - 02.2020
- Coordinated interview scheduling between candidates and clients, streamlining an often complex aspect of the hiring process.
- Reduced time-to-fill rates by implementing efficient recruitment strategies tailored to specific job requirements.
- Developed targeted sourcing strategies through the analysis of market data and workforce trends within the healthcare sector.
- Utilized advanced search techniques on various job boards to locate qualified candidates who may not be actively seeking employment opportunities.
- Continuously refined recruitment techniques and strategies, incorporating feedback from clients and candidates to improve overall performance.
- Participated in networking events within the healthcare community to increase brand visibility and generate referrals from industry professionals.
- Negotiated favorable contract terms for both clients and candidates, ensuring mutually beneficial agreements.
- Assisted in the onboarding process for new hires, ensuring seamless integration into their respective teams and organizations.
- Managed a high volume of requisitions simultaneously, prioritizing tasks effectively to meet deadlines consistently.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Customer Service Manager/ Sales
Silvermark
03.2007 - 12.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Dental Billing & Customer Service Team Lead
Aetna
04.1994 - 03.2007
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.
- Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Increased first call resolution rates by developing comprehensive troubleshooting guides for representatives'' use.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
Associate of Arts - Business Management
Ocean County College
Toms River, NJ06.1993
Skills
- Job Market Knowledge
- Screening resumes
- Social Media Recruiting
- Boolean search
- Candidate Sourcing
- Applicant Tracking Systems
- Time Management
- Candidate Screening
- Self-Motivated Work Ethic
- Team motivation
- Full cycle recruiting
- Administrative Skills
- LinkedIn Sourcing
- Outbound Calling
- Excel spreadsheets
- Background Checks
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Complaint Handling
- Professional telephone demeanor
- Follow-up skills
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- Assertiveness
- Performance Evaluation
- Problem-solving abilities
Timeline
National Recruiter
Community Options Inc
04.2022 - 07.2024
Recruiter
Family Resource Network
01.2021 - 04.2022
Personal Assistant
Marie Zaunere
04.2019 - 03.2022
Medical Recruiter
Polaris
01.2017 - 02.2020
Customer Service Manager/ Sales
Silvermark
03.2007 - 12.2015
Dental Billing & Customer Service Team Lead
Aetna
04.1994 - 03.2007
Associate of Arts - Business Management
Ocean County College