Michele Wilson
Orrville ,OH
Summary
Dynamic and detail-oriented professional with a proven track record at Milltown Family Physicians, excelling in customer service and strong organizational skills. Expertly managed multi-line phone systems and appointment scheduling, ensuring seamless operations and client satisfaction. Recognized for maintaining accurate records and enhancing the visitor experience through effective communication and coordination.
Overview
15
15
years of professional experience
Work History
From Desk Receptionist
Milltown Family Physicians
Wooster, Ohio
04.2016 - Current
- Greeted and assisted visitors, ensuring a welcoming environment at front desk.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Maintained accurate records of visitor logs and appointment schedules.
- Provided administrative support by preparing documents and handling correspondence as needed.
- Assisted in training new reception staff on procedures and customer service expectations.
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
Phone Receptionist
The Counseling Center of Wayne and Holmes Counties
Wooster, Ohio
10.2010 - 04.2016
- Managed multi-line phone system to efficiently route calls and inquiries.
- Provided exceptional customer service by addressing client needs promptly and professionally.
- Maintained accurate appointment schedules, coordinating meetings for staff and clients.
- Assisted in clerical duties, including data entry and document management tasks.
- Assisted in handling customer inquiries, providing timely information and support.
- Supported data entry tasks, maintaining accurate records in company databases.
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Provided exceptional service to clients, building rapport through active listening skills and empathetic responses to their needs.
Education
Associate of Science - General Studies
Ohio University
Athens, OH05.1995
High School Diploma -
Meadowbrook High School
Byesville, OH06.1993
Skills
- Strong organization
- Customer service expertise
- File organization
- Scheduling appointments
Timeline
From Desk Receptionist
Milltown Family Physicians
04.2016 - Current
Phone Receptionist
The Counseling Center of Wayne and Holmes Counties
10.2010 - 04.2016
Associate of Science - General Studies
Ohio University
High School Diploma -
Meadowbrook High School
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