Michele Wilson-Eades
Office Assistant
Normal,IL
Summary
Personable Office Assistant with a proven history of improving the effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping. Performance-oriented and driven with an in-depth understanding of budget, payroll, and office organization needs.
Overview
9
9
years of professional experience
Work History
Office Assistant and Fair Coordinator
McLean County Farm Bureau and McLean County Fair
Bloomington , IL
05.2016 - Current
- Partner with bookkeeper to ensure accuracy regarding account payables and receivables using QuickBooks
- Prepare monthly credit card and membership reports for board meetings
- Daily customer service to Farm Bureau members and agents, including registering new members and processing payments
- Support assistant manager with registration and communication for meetings, elections, and other member activities
- Work with agents to maintain profile information and timely payments for memberships
- Partnered with the accountant to update and maintain the filing system for better document retention accuracy
- Recruit, hire, schedule, and supervise seasonal employees for the Fair
- Send and receive commercial exhibitor, sponsorship, camping, and food vendor contracts for the Fair
- Receive and follow up on both fair and non-fair contract requirements, invoices, and payments
- Developed standards of operation for fair staff and money accountability
- Refined customer traffic flow for better customer experience.
- Collaborated with various departments to complete assigned tasks
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Input data into spreadsheets and databases
- Utilized office management software to record and track customer information
- Reviewed files, records and other documents to obtain information to respond to requests
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Sales Lead Manager
Pier 1 Imports
Bloomington , IL
08.2014 - 09.2020
- Provide customer service by greeting and assisting customers and responding to customer's inquires and needs
- Excellent money management skills
- Lead salesroom resets and store transitions to appeal to customers
- Resolve any issues that came up in day-to-day tasks
- Coach team how to deescalate and inspire customers
- Assist in recruiting, hiring, and developing a highly motivated sales team that consistently exceeds customer expectations and provides world-class customer service
- Oversee, train, and coach sales staff to ensure that all sales goals are regularly met or exceeded
- Collaborate with store management to create project plans and set appropriate benchmarks for the sales team
- Drive loyalty through the team by developing associates to fully understand and speak to the store credit card program
- A top performer in loyalty sales
- Highly reliable and supportive of an entire team.
- Effectively presented information to customers and responded to questions
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Established and cultivated solid business relationships with new or existing customers
- Evaluated performance against goals and implemented appropriate development plans
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
- Produced 5 reports per week to analyze performance against team goals
- Attended weekly meetings to discuss and optimize strategies.
- Effectively presented information to customers and responded to questions.
Education
Associate's degree - Art/design
Colorado Institute of Art
06.1983
Skills
- Accounts payable
- Accounts receivable
- QuickBooks
- Assistant manager experience
- Office and staff streamlining
- Office procedures understanding
- Understanding of office operations
- Excel Spreadsheets
- Staff Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Assistant and Fair Coordinator
McLean County Farm Bureau and McLean County Fair
05.2016 - Current
Sales Lead Manager
Pier 1 Imports
08.2014 - 09.2020
Associate's degree - Art/design
Colorado Institute of Art
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