Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Michele Wolf-Green

North Las Vegas,NV

Summary

Dynamic leader with extensive experience at The Cosmopolitan, excelling in budget management and regulatory compliance. Proven track record in policy development and team leadership, fostering operational excellence and enhancing service quality. Adept at conflict resolution and performance evaluation, driving organizational growth through strategic initiatives and staff development.

Overview

15
15
years of professional experience

Work History

Director of Cage & Credit Operations

The Cosmopolitan
Las Vegas, NV
12.2016 - 11.2024
  • Recruited, trained, and mentored staff to enhance service quality and performance.
  • Managed budget allocations across departments to optimize resource utilization.
  • Led cross-functional teams in implementing new service protocols and standards.
  • Facilitated collaboration by promoting open communication channels among teams.
  • Conducted regular meetings with department heads to assess progress on strategic initiatives.
  • Developed policies and procedures ensuring compliance with corporate standards.
  • Created professional development plans for staff to foster personal and organizational growth.
  • Ensured compliance with relevant regulations, policies, and procedures.
  • Managed Cage, Credit & Player Club departments

Director of Cage Operations

ARIA Resort & Casino Las Vegas
Las Vegas, NV
01.2014 - 12.2016
  • Streamlined communication channels between departments to enhance operational efficiency.
  • Directed daily Cage operations, ensuring compliance with all applicable laws and regulations.
  • Developed policies and procedures to uphold corporate standards and regulatory compliance.
  • Cultivated strong customer relationships by promptly addressing inquiries and complaints.
  • Created comprehensive project plans outlining timelines, goals, budgets, and staffing requirements.
  • Delegated tasks to staff while setting clear priorities and objectives.
  • Prepared staff schedules and assigned specific duties to optimize team performance.
  • Provided leadership and mentorship to new employees, facilitating knowledge transfer of company programs.

Cage Manager

ARIA Resort & Casino Las Vegas
Las Vegas, NV
11.2009 - 12.2014
  • Managed daily operations of casino cage, ensuring accurate cash handling and transactions.
  • Supervised team members to uphold compliance with company policies and procedures.
  • Coordinated effective cash inventory management and reconciliation processes.
  • Trained staff on customer service standards and operational procedures.
  • Oversaw implementation of security measures to safeguard cash assets.
  • Resolved customer inquiries and issues with professionalism and efficiency.
  • Developed scheduling plans to optimize staff coverage during peak hours.
  • Performed daily audits on cage personnel for accuracy in money handling.

Education

High School Diploma -

Rancho High School
North Las Vegas, NV
05-1986

Skills

  • Budget management and cash handling
  • Regulatory compliance
  • Policy development
  • Project management
  • Customer service
  • Team leadership
  • Conflict resolution
  • Performance evaluation
  • Leadership development
  • Operations management

Affiliations

  • Photography
  • Bowling
  • Dog training
  • Hiking

References

References available upon request.

Timeline

Director of Cage & Credit Operations

The Cosmopolitan
12.2016 - 11.2024

Director of Cage Operations

ARIA Resort & Casino Las Vegas
01.2014 - 12.2016

Cage Manager

ARIA Resort & Casino Las Vegas
11.2009 - 12.2014

High School Diploma -

Rancho High School

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