Michele wright
Oakesdale
Summary
Dynamic leader with a proven track record at The Wright Place/Coffee Lab and Oakesdale/Whitman County Library, excelling in operations management and customer relations. Mastered business operations and networking, boosting customer satisfaction through exceptional service. Skillfully managed financials and fostered community engagement, demonstrating significant achievements in enhancing service quality and streamlining efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Shop Owner
The Wright Place/Coffee Lab
04.2015 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Managed day-to-day business operations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
- Repaired and replaced worn and damaged components.
- Retained accurate records of purchases, titles and sales.
Branch Manager
Oakesdale/Whitman County Library
03.2005 - 04.2015
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Education
High School Diploma -
Mountain View High School
Mesa, AZ06-1985
Skills
- Networking and partnerships
- Business operations
- Pricing strategy
- Customer service background
- Community engagement
- Tax and legal compliance
- Health and safety regulations
- Local marketing
- Customer relations
- Operations management
- Small business operations
- Relationship building
Timeline
Shop Owner
The Wright Place/Coffee Lab
04.2015 - Current
Branch Manager
Oakesdale/Whitman County Library
03.2005 - 04.2015
High School Diploma -
Mountain View High School
Similar Profiles
Christian Coffey-DoddChristian Coffey-Dodd
Elder Care Assistant at The Wright PlaceElder Care Assistant at The Wright Place
Madalyn McGarryMadalyn McGarry
Food Runner at Wright Place TheFood Runner at Wright Place The
Kaylee RajekKaylee Rajek
Research Assistant at Elizabeth Wright LabResearch Assistant at Elizabeth Wright Lab