Michele Flowers-Wright
Tracy,CA
Summary
Dynamic administrative professional with extensive expertise in healthcare practices, compliance standards, and operational efficiency. Recognized for exceptional problem-solving skills and effective communication, complemented by a positive and approachable demeanor. Proficient in EPIC and Microsoft Suite, adept at managing complex clerical tasks that require a deep understanding of departmental functions. Serves as the primary public contact for the department, skillfully articulating specialized policies, procedures, and regulations to ensure clarity and compliance.
Overview
29
29
years of professional experience
Work History
Unit Clerk
Zuckerberg San Francisco General Hospital And Trauma Center
10.2001 - Current
- Unit Clerk-Telemetry Unit
- Unit Clerk-Utilization Review Department
- HR Liaison/Unit Clerk-Nursing Administration
Unit Coordinator-VanNess Campus Emergency Room
California Pacific Medical Center
01.2002 - 01.2021
- Unit Coordinator & Registration Clerk-Pacific Emergency Room
- Unit Coordinator/Registration Clerk-Davies Emergency Room
PBX Operator-Telecommunications-Per Diem
St Francis Memorial Hospital
01.2000 - 01.2007
- Unit Secretary-Orthopedic Med-Surg Unit -Per Diem
Property Manager-Potrero Hill Terrace, & Scattered Sites
San Francisco Housing Authority
01.1997 - 01.1999
- Senior Clerk-Potrero Hill Property Management Office
- Property Management Office Clerk
Education
Associate of Science - Business
Diablo Valley College
Pleasant Hill, CA01.2022
Unit Coordinator Certificate - undefined
City College of San Francisco-Southeast Campus
01.2000
Medical Office Administration & Word Processing Certificate - undefined
Cuyahoga Community College
Cleveland, OH01.1989
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Multi-line phone system
- Medical terminology
- Reception management
- Electronic charting
- Records scanning
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Multitasking Abilities
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Computer skills
- Critical thinking
- Calm under pressure
- Organizational skills
- Verbal communication
- Problem resolution
- Decision-making
- Organization and time management
- Active listening
Timeline
Unit Coordinator-VanNess Campus Emergency Room
California Pacific Medical Center
01.2002 - 01.2021
Unit Clerk
Zuckerberg San Francisco General Hospital And Trauma Center
10.2001 - Current
PBX Operator-Telecommunications-Per Diem
St Francis Memorial Hospital
01.2000 - 01.2007
Property Manager-Potrero Hill Terrace, & Scattered Sites
San Francisco Housing Authority
01.1997 - 01.1999
Unit Coordinator Certificate - undefined
City College of San Francisco-Southeast Campus
Medical Office Administration & Word Processing Certificate - undefined
Cuyahoga Community College
Associate of Science - Business
Diablo Valley College