Summary
Work History
Education
Skills
References
Timeline
Generic

Michele York

Stoughton,WI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Work History

Senior Client Support Specialist

One Community Bank
McFarland, WI
01/31/22 - Current
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Assisted clients in understanding product features and functionality through training sessions and one-on-one consultations.
  • Researched solutions using available information resources such as manuals and online databases.
  • Collected deposits or payments via our ITM video banking service
  • In charge of online account opening program. Verified all client information and opened new accounts while encouraging the clients to open more accounts with our bank.
  • Have my NMLS certificate and can assist with consumer lending loans for clients.
  • Mentored junior team members and managed employee relationships.
  • Applied client feedback to deliver information to management for corrective action.
  • Delivered exceptional client experience and encouraged repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Take escalated call's from teammates from upset clients to help resolve any of their concerns.

Client Contact Specialist

One Community Bank
McFarland, WI
05.2018 - 01/31/20
  • Researched solutions using available information resources such as manuals and online databases.
  • Managed client accounts including setting up new users, resetting passwords and assigning privileges.
  • Conferred with customers by telephone to provide information about products or services and take orders.
  • Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
  • Applied client feedback to deliver information to management for corrective action.
  • Delivered exceptional client experience and encouraged repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Teller

One Community Bank
McFarland, WI
08/27/15 - Current
  • Collected deposits or payments and arranged for billing.
  • Analyzed customer data to identify patterns of recurring issues or complaints.
  • Managed client accounts including setting up new users, resetting passwords and assigning privileges.
  • Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
  • Applied client feedback to deliver information to management for corrective action.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Created detailed reports on customer feedback for management review.

Education

High School Diploma -

UW Green Bay
Green Bay, WI

Skills

  • Support Oversight
  • Problem Resolution Aptitude
  • Client Service Excellence
  • Verbal and Writing Communication
  • Client Relationship Building
  • Client Rapport Building
  • Customer Service
  • De-Escalation Techniques
  • Call Documentation
  • Calm and Professional Under Pressure
  • Call Center Operations

References

References available upon request.

Timeline

Client Contact Specialist

One Community Bank
05.2018 - 01/31/20

Senior Client Support Specialist

One Community Bank
01/31/22 - Current

Teller

One Community Bank
08/27/15 - Current

High School Diploma -

UW Green Bay

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Michele York