Michele Zimmerman
Lowell,MI
Summary
Performance-driven Vice President with 20+ years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
21
21
years of professional experience
Work History
VP of Technology
Supply Chain Solutions
12.2018 - Current
- Executive sponsor and leader of the IT organization that supports North America, Hong Kong, China, Mexico, and Bogota, South America teams in the areas of IT leadership, strategy, and project management
- Leading a team of IT professionals with a technology budget of 3 Million, of an overall budget of 200 Million, which supports the business by developing strategic roadmaps, projects, modernizing the application footprint, infrastructure, licensing, and service contracts with a focus on integrations and client facing portals
- Strengthening partnerships with business clients, developing IT strategies, data management, and business analytics capabilities while increasing the sustainability of current platforms
- Initiating several IT strategic plans
- Transforming the IT development methodology into a customer-facing partner within the business, raising the level of collaboration and trust
- Accountable for facilitating all technology components in key acquisitions by transitioning network, devices, and telephony, as well as onboarding new employees for application adoption.
CTO
YMCA
01.2015 - 12.2018
- A key contributor to the IT strategy, a thought leader in developing applications architecture, established business analytics and data management capabilities
- Championed evaluation of ERP software, and deployed Daxco (Membership & Program) technology transformation to over 1500 employees at over 20 locations
- Partnered with the business, developed business capabilities, and technology roadmaps, to rationalize our applications footprint and strategically optimize support of business functions (membership, programming, childcare, grants, fundraising, and corporate functions)
- Tasked to upskill organization, resolve inefficiencies of antiquated systems, and build a stronger partnership with the business.
Information Services Executive Director
YMCA
01.2013 - 01.2015
- Promoted to new executive role that expanded my responsibilities to lead a second department, the Business Service Center, and achieved economies of scale within 2 years through centralization and automation of membership application process
- Increased the value of technology by implementing a data warehouse for membership reporting
- Saved the YMCA $30,000 annually, in merchant fees, by identifying that we were issued the wrong sic code from our local banking institution, and that we were eligible for emerging market rates due to our 501c3 status
- Introduced new systems that automated program related campaigns, monitoring, and performance tracking
- Strengthened the business partnership with technology by developing an IT strategy in alignment the business goals which in turn, drove eCommerce, data management, and increased our business analytics capability while increasing the sustainability of current platforms.
Director of IT
YMCA
07.2003 - 01.2013
- Led and facilitated the technology project management for 4 major construction projects, ranging from 120 to 80 million
- Managed all technology projects (software, hardware, upgrades, and migrations), maintenance, and support
- Managed all networking, switching, and network design
- Supported Client/Server Technologies including Windows, SharePoint, SQL, VMware, and Hyper V
- Developed cellular, acceptable use, and security policies
- Managed all telephony systems: Cisco Call Manager, Unity, and Smartnet contracts
- Evaluated, recommended, and deployed Payment Gateway's and Merchant Processing Systems
- Designed all network, security, and audio-visual systems architecture for four major construction projects
- Saved the YMCA $15,000 annually by eliminating additional third-party costs for services and monitoring.
Education
MS - Technology Management
Davenport University
BS - Technology Project Management & Computer Science
Davenport University
Skills
- Technology Roadmap & Strategy
- Enterprise Infrastructure, Application, Identity, and Device Management
- Vendor Management
- Cyber & Risk Management
- IT Governance
- Project Management
- Offshore Team Management
- Leadership & Cross Team Management
- Corporate Communications
- Growth planning
- Revenue Generation
- Financial Acumen
- Policy Development
- Performance Improvement
- Integrations Management
- Data Management & Strategy
Personal Information
Title: VICE PRESIDENT of TECHNOLOGY
Affiliations
SIM West Michigan
Timeline
VP of Technology
Supply Chain Solutions
12.2018 - Current
CTO
YMCA
01.2015 - 12.2018
Information Services Executive Director
YMCA
01.2013 - 01.2015
Director of IT
YMCA
07.2003 - 01.2013
MS - Technology Management
Davenport University
BS - Technology Project Management & Computer Science
Davenport University
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