Michele Agnew
Bismarck,ND
Summary
Hardworking and passionate employee with strong organizational skills eager to secure a part-time administrative position.
Excellent customer service and conflict management skills.
Professional and knowledgeable office clerk offering 20+ years of experience in administrative support and customer service. Proficient with problem-solving, and communication skills.
Overview
26
26
years of professional experience
Work History
Administrative Assistant to the Director
North Dakota Newspaper Association
07.2024 - 10.2024
- Effectively ensured seamless transitions between tasks delegated by the director.
- Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Generated interactive reports for advertising clients.
- Prepared the monthly newsletter for publication.
- Reduced workload for the director by taking on additional responsibilities such as assisting with payroll, weekly bank deposits, submitting monthly EFTPS reports .
- Fostered a professional atmosphere within the office through diligent organization, consistent punctuality, and adherence to established policies and procedures.
- Implemented time-saving strategies that optimized workflow efficiency within the office environment.
Medical Administrative Receptionist
Pelican Health Clinic
06.2020 - 07.2024
- Contributed to a welcoming environment of the reception area by maintaining cleanliness standards and displaying professional decorum at all times.
- Boosted patient satisfaction with prompt and professional responses to phone and email inquiries, addressing concerns efficiently.
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
- Handled confidential correspondence discreetly while adhering to strict HIPAA guidelines regarding patient information.
- Contributed to a positive company image with outstanding customer service skills, greeting visitors warmly, professionally and promptly addressing their needs or concerns.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding patients and Pelican Health business.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Routed incoming mail and messages to relevant personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Administrative Assistant
Zion Lutheran Church
09.2013 - 09.2021
- Delivered excellent customer service through prompt responses to member inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent member relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Partnered with Martin Luther School employees, parents and students. Key goals were to foster a safe, positive and encouraging environment.
- Managed phone and email correspondence.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created the weekly newsletter for distibution.
- Promptly completed data entry for weekly Power Point presentations.
- Created and displayed flyers advertising church events.
- Managed the church and pastoral calendar as well as schedule member appointment.
- Adhering to strict confidentiality standards of member information.
Portrait Studio Manager
Lifetouch Portrait Studios
08.1998 - 12.2005
- Oversaw training programs for new hires, ensuring they were fully prepared to deliver exceptional service in line with the studio''s standards of excellence.
- Developed strong relationships with clients through excellent communication skills and attentive customer service.
- Ensured timely delivery of finished products to clients by closely monitoring production timelines and addressing potential delays.
- Conducted regular performance evaluations, setting goals for individual growth and recognizing outstanding achievements of team members.
- Collaborated with senior leadership on studio-wide initiatives aimed at enhancing overall performance metrics across key areas such as sales growth, customer satisfaction, and employee engagement.
- Coordinated staff schedules to optimize coverage during peak hours and holidays.
- Boosted sales revenue every year I was employed.
- Developed strong relationships with clients to encourage repeat business and referrals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed, hired and trained employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Effectively handle equipment breakdowns by trouble shooting with IT support staff via telephone. When required, disassembled faulty equipment and reassembled working equipment.
Education
Associate of Arts - Commercial Art
Bismarck State College
Bismarck NDSkills
- Friendly, positive attitude
- Problem-solving skills
- Administrative support
- Interpersonal relations
- Strict confidentiality
- Phone etiquette
Timeline
Administrative Assistant to the Director
North Dakota Newspaper Association
07.2024 - 10.2024
Medical Administrative Receptionist
Pelican Health Clinic
06.2020 - 07.2024
Administrative Assistant
Zion Lutheran Church
09.2013 - 09.2021
Portrait Studio Manager
Lifetouch Portrait Studios
08.1998 - 12.2005
Associate of Arts - Commercial Art
Bismarck State College
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