Microsoft Suite
Michele A. Skinner
Project Management Specialist
Citrus Heights,CA
Summary
Talented, creative professional considered a knowledgeable leader and dedicated problem solver with a solid history of surpassing productivity and quality targets in high-volume settings. Brings numerous years of valuable expertise to forward company objectives utilizing interpersonal skills, excellent time management, and problem-solving skills.
Organized and attentive to detail with experience in coordinating projects, programs, and improvements with a positive attitude to enhance the corporate brand. Skilled in working under pressure and willing to take on new challenges and added responsibilities to meet project and teams' short- and long-term goals with diverse projects.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Account Project Analyst /Accounting Coordinator
Camblin Steel Rebar Services, Inc
Roseville, CA
08.2018 - Current
- Provide accounting monitoring for support and executing material-supplied projects
- Manage resource estimates, project timeline, project milestones, task dependencies and critical path
- Track project and performance closely to quickly intervene and correct any mistakes or delays
- Maintain open communication by presenting regular updates on project status to internal and external stakeholders
- Report regularly to managers on project budget, progress and technical problems
- Use Microsoft Word and other software tools to create documents and other communications
- Conduct research, gathered information from multiple sources and presented results
- Offer friendly and efficient service to customers, handled challenging situations with ease
- Drive operational improvements which resulted in savings and improved profit margins
- Investigates variances of expenses and audits account for fraud activities
- Works directly with the Chief Financial officer, Controller, and Project Manager in a large, based construction company to ensure all project aspects and builds are executed
- Processed checks for multiple companies on daily basis using banking software and Sage Construction allocation with monthly reconciliations to accuracy
- Maintain accurate documentation regarding accounts payables and accounts receivables in accordance with company policies.
- Work directly with clients, sales, PMs, and subcontractors based on project contracts deadlines and expenses are captured and collected
- Reach out to customers to ascertain reasons for past due accounts and diminished outstanding debts by analyzing accounts for issues
- Drove operational improvements which resulted in savings and improved profit margins.
- Organize and process daily accounting invoices, monthly statements and records
- Identify account control weaknesses and gaps to simplify processes and added suggestions for remediation
- Train new employees on accounting principles, account processes and company procedures
- Work collaboratively with key stakeholders in internal audits, Legal, Finance, and numerous business unit suppliers
- Process liens and waivers on contracted jobs and exercise lien rights as needed
- Resolve customer concerns with job projects, and possible job cost discrepancies based on deadlines for project submissions
- Accounts Payable to client accounts in volume upwards of 1200+ monthly under deadline, progress billings with schedule of values (SOV) in excel
Customer Service Manager, Call Center
Verizon Wireless Corporation
Rancho Cordova, CA
03.2014 - 02.2017
- Developed processes for improvements that impacted customer satisfaction, efficiency, and quality standards for customers and employees
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Maintained employee attendance coding and audited attendance impacting time according to HR and California laws
- Identified gaps in process performances, practices, and policies to strengthen KPIs and delivered adhoc reporting to VPs, Directors, and other levels of management
- Conducted daily weekly team meetings to communicate industry information for immediate implementation
- Created quarterly, bi-annual, and annual performance agreements delivered to employees to include corrective documents
- Monitored and approved direct report payroll metrics and attendance measures in compliance to California standard laws
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
Corporate & Government Global Enterprise Liaison
Verizon Wireless Corporation
Rancho Cordova, CA
04.2004 - 02.2014
- Managed upwards 15+ corporate accounts multiple verticals exceeding 150,000+ lines with multimillion-dollar revenues and high-security clearances for classified corporate sectors
- Build and maintain long-term customer relationships through attentiveness and listening skills
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Managed accounts to retain existing relationships and grow share of business
- Implemented reporting procedures, managed virtual enterprise performance life cycle and conducted regular system contract additions
- Organized and led webinars, training, and conference calls for corporate customers and internal employees
- Provided Quarterly Business Review Documents and PowerPoint Presentations to Sales Teams, clientele, and internal call center representatives
- Monitored corporate telecommunications initiatives and negotiated changes based on drivers and future business scopes
- Successfully drove and maintained the account Lifecycle on all accounts, regulated and organized to resolve past due balances with customers and financial services
- Set up and monitored large projects, including tracking multiple projects simultaneously
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Managed revenue models, process flows, operations support and customer engagement strategies
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Developed and executed presentations as well as both internal and external product training workshops
Education
Associate of Science - Criminal Justice
Sierra College University
Rocklin, CA 11.2017 - 03.2022
Skills
Customer Relationship Management Software (CRM)
Documentation and reporting
Quality assurance & Process improvement specialist
Call center operations
Client communication & Complaint resolution
Research and due diligence
Effective workflow management
Teamwork and Collaboration
Organization and Time Management
Self-Motivated & Multitasking Abilities
Tracking projects and product performance
Basic accounting practices
Accounting software
Sage 50 accounting proficiency
Accounting knowledge
Training and Development
Analytical and Critical Thinking
Dependable and Responsible
Google Workspace
Written Communication
Good Telephone Etiquette
Active Listening
Self-Motivated
Cultural Awareness
MS Office
Critical Thinking
Decision-Making
Teambuilding
Excellent Communication
Planning and Coordination
Inter-department collaboration
Customer Relations
Logistics policies and procedures
Review of contracts
Strategic planning
Solution selling
Account management
Strategic account development
B to B sales
Database Management
Coaching and mentoring
Affiliations
Member of:
Phi Theta Kappa National Honor Society Inducted 2018
Wonoti Society – Native American Inducted 2018
Software
Workforce, Salesforce
Sage Construction
IEX, NICE, WFM
Docusign
Oracle
ASA
Social Media Platforms
Google Workspace
Citrix
Powerpoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Before enlightenment: chop wood, carry water. After enlightenment: chop wood, carry water.
Zen Buddhist saying
Timeline
Account Project Analyst /Accounting Coordinator
Camblin Steel Rebar Services, Inc
08.2018 - Current
Associate of Science - Criminal Justice
Sierra College University
11.2017 - 03.2022
Customer Service Manager, Call Center
Verizon Wireless Corporation
03.2014 - 02.2017
Corporate & Government Global Enterprise Liaison
Verizon Wireless Corporation
04.2004 - 02.2014