MIchele D. Roulaine

Office Manager

Logan Martin Veterinary Clinic

Pell City, AL

03.2001 - Current

Maintained inventory of medical supplies and equipment ensuring adequate stock levels at all times.
Implemented an electronic record keeping system which improved efficiency in data entry processes.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Coordinated and conducted classes to teach procedures to new staff members.
Developed and implemented policies for efficient workflow in the practice.
Assisted veterinarians with administrative tasks such as filing documents and updating patient records.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Negotiated contracts with vendors to obtain best prices for supplies.
Tracked KPIs such as number of patients seen per day, revenue generated, on a weekly basis.
Supervised staff of 3 receptionists, 2 veterinary technicians and 1 veterinary assistant.
Resolved any client complaints efficiently while upholding the highest standards of professionalism.
Organized and maintained documents, files and records.
Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Determined staffing requirements, interviewing, hiring and training new employees.
Prepared invoices for clients and processed payments accurately and promptly.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Conducted performance reviews for staff members regularly to identify areas needing improvement.
Planned and controlled budgets for contracts, equipment and supplies.
Recruited, interviewed and hired new employees when needed.
Pitched in to help with office tasks during busy periods and staff absences.
Established work procedures or schedules to organize daily work of administrative staff.
Managed daily operations of veterinary office, including scheduling appointments, ordering supplies and maintaining financial records.
Ensured compliance with state regulations regarding animal health and safety.
Answered client inquiries via phone or email in a timely manner.
Monitored office supplies to replenish needed inventory before depletion.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked effectively in team environments to make the workplace more productive.
Completed routine maintenance and repair.
Managed office budget to handle inventory, postage and vendor services.
Developed and implemented office policies and procedures.
Coded and entered daily invoices with in-house accounting software.
Recruited and trained new employees to meet job requirements.
Processed payroll accurately ensuring all employees were paid on time.
Proposed or approved modifications to project plans.
Supervised staff members, organized schedules and delegated tasks.
Administered payroll and maintained proper documentation of employee personnel.
Reviewed completed work to verify consistency, quality, and conformance.
Responded to customer inquiries via phone or email in a professional manner.
Resolved customer inquiries and complaints requiring management-level escalation.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Monitored payments due from clients and promptly contacted clients with past due payments.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Managed office inventory and placed new supply orders.
Maintained confidential records relating to personnel matters.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
Monitored inventory levels and placed orders when needed.
Operated x-ray machines and exposed radiographic films.
Shaved surgical areas and placed IV catheters in preparation for surgery.
Prepared food to meet needs of animals under care with appropriate meals.
Prepared and reviewed records and consent forms.
Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
Supported veterinarians to drive quality care, advocate for pets and educate clients.
Prepared and labeled medications and instructed client on administration.
Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
Provided postoperative care for animals recovering from surgery including providing pain management treatments.
Dispensed prescription medications upon request from veterinarians.
Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
Administered and monitored anesthesia for surgeries and operations.
Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
Monitored vital signs during surgery and notified veterinarian of changes.
Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
Operated anesthesia, oxygen and monitoring equipment.
Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Reviewed pet records from daily visits and appointments, entering important data into system.
Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
Performed routine laboratory procedures for hematology, urinalysis and serology.
Instructed staff members on proper handling techniques of animals during examinations or treatments.
Prepared and administered medications and vaccines as prescribed by veterinarian.
Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
Obtained relevant health history and information from clients to maintain medical charts.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Collected samples of bodily fluids to analyze for parasites or other diseases.
Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Restrained and stabilized animals during examination and treatment to prevent injuries.
Performed physical examinations and recorded weight, temperature and other vitals.
Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
Assisted with euthanasia when necessary according to veterinarian instructions.

Summary

Overview

Work History

Shelter Intake Worker

Office Manager

Dry Cleaner

Education

High School Diploma -

Skills

Affiliations

References

Timeline

Shelter Intake Worker

Office Manager

Dry Cleaner

High School Diploma -

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