Michele Ebert

Work History

ADMISSIONS MANAGER

08.2023 - Current

Responsible for managing admissions for Community Employment and Small Group Employment services
Ensure admissions occur in a timely and organized manner consistent with the agency’s mission and vision
Focus on discussing Community Employment first, and the preferred outcome for individuals with disabilities
Attend annual Individual Support Plan meetings for all participants receiving Small Group Employment and Pre-Vocational Services.

SECURITY AGENT

ESP Security

10.2014 - Current

Ensure compliance with security procedures
Maintain order and prevent undue agitation, through communication techniques
Discourage inappropriate behavior
Enforce safety regulations of the establishment.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Conducted regular patrols of key areas to spot and control security concerns.
Checked and verified photo identification prior to granting facility access.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Reported suspicious activities and persons to law enforcement.
Regulated vehicle and pedestrian traffic onto building grounds.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Investigated suspicious activities and persons to maintain security of premises.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Examined doors, windows and gates to verify security.

Graphic Designer

Freelance Designer

01.1997 - Current

Developed creative design for print materials, brochures, banners, and signs.
Developed creative design for print materials, banners and signs.
Created digital image files for use in digital and traditional printing methods.
Met with customers to present mockups and collect information for adjustments.
Employed design fundamentals when selecting typography, composition, layout, and color in design work.
Completed final touches for projects such as images sizes and font selection.
Designed creative digital displays used in online advertising for local businesses.
Completed final touches for projects before rollout.
Researched trends and projected industry changes to capitalize on emerging opportunities.
Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.
Implemented design feedback from customers and internal stakeholders to improve project outcomes.
Edited and enhanced existing artwork and graphics.
Created logos, illustrations and typography for various organizations.
Utilized Adobe Creative Suite, Canva, and Microsoft Office Suite to develop creative designs.
Developed graphics and visual content for social media campaigns.
Created artwork for product packaging and promotional materials.
Developed original designs for print media, magazines and newspapers.
Applied color theory and composition techniques to construct appealing designs.
Developed innovative designs for variety of clients in graphic design industry.
Implemented feedback and suggestions from clients to improve designs.
Collaborated with other designers to create visually appealing graphics for range of print and digital media.
Utilized typography techniques to create compelling designs.
Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
Used interactive design elements to create more engaging user experience.
Created motion graphics and video content for websites and applications.
Used cutting-edge technologies to create immersive experiences.
Applied animation techniques to create dynamic visual elements.

Employment Coordinator –Case Manager

04.2018 - 08.2023

Developed Virtual lessons for our employment curriculum
Acquired and established a new contract for services that increased revenue
Provide individualized job development services for an assigned number of consumers
Provide direct supervision and training to assigned staff on consumer plans and the implementation of the plan including program goals
Responsible for oversight of the completion of all required paperwork
Act as a liaison with internal and external customers such as, individuals, families, team members, county officials and other service providers
Develop and complete a monthly report for each client on their employment progress
Conduct performance evaluations for employees who directly report to my position
Maintain all records according to licensing requirements and Via procedures
Maintain training requirements to stay compliant with Via procedures
Assist students to obtain employment and on the job training
Plan and coordinate Camp Via
Summer camp for teens with disabilities
Train, supervise and coordinate schedules for Camp Via staff
Assist with the intake process for Camp Via
Maintain the budget for Camp Via.

Independent Contractor

PREVENTION EDUCATION LIFESKILLS FACILITATOR

01.2009 - 12.2022

Facilitating prevention programs in Life Skills and Drug/Alcohol for schools, communities, secured correctional facility, correctional treatment facility, and with juveniles while on house arrest and also in a secured facility
Conducting relapse prevention groups with adults and juveniles receiving treatment in a behavioral health hospital on a weekly basis
Facilitating court ordered classes to incarcerated and probation individuals, including Parenting, Financial Fundamentals, Anger Management, and Substance Abuse
Delivering Current Drug Trend presentations throughout the Lehigh Valley to hospitals, teachers, professionals, and other community groups
Developed programs currently being administered throughout Northampton and Lehigh Valley including an Alcohol/Drug Impaired Awareness and Marijuana Awareness
Mediating problems among participants to ensure a safe environment while encouraging individuals to problem solve on their own
Consistently creating opportunities for participants to learn through simulating experiences.
Consulted with customers to assess needs and propose optimal solutions.
Researched and identified innovative solutions to acquire resources and meet customer needs.
Analyzed user feedback to gather input and identify areas required for improvement.
Generated detailed reports to highlight product performance and usage metrics.

COUNSELOR

DRUG/ALCOHOL, THERAPEUTIC COMMUNITY

11.2016 - 04.2018

From treatment case manager)
Plan, Develop, Implement, and Evaluate all operations of the program
Run therapeutic small groups and educational groups with the whole unit
Responsible for the overall operations of the unit and discharges and disciplinary actions
Assign group leaders, topics, and jobs to appropriate individuals
Maintain order in regards to safety and in compliance with the correctional policy
Oversee and guide all aspects and functions of a Therapeutic Community in a correctional facility.
Maintained confidentiality of records relating to clients' treatment.
Guided clients in developing skills and strategies for dealing with problems.
Offered guidance and advice to help cultivate self-esteem and community involvement.
Engaged clients in conversation to determine feelings and apprehensions.
Implemented evidence-based therapeutic interventions to promote positive behavior change.
Facilitated weekly group sessions to encourage self-reflection and problem-solving.
Developed and expanded referral system of service providers to assist clients in attaining services.
Designed safe and supportive environment for clients to discuss issues.
Supported individuals dealing with mental health and emotional issues.
Listened to clients' concerns and provided encouragement and support.
Assisted clients in exploring feelings and understanding behaviors.
Provided education on mental health topics and resources to clients.
Assessed clients' needs to provide appropriate therapeutic interventions.
Facilitated group counseling sessions to support and encourage client growth.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Educated clients on dangers of substance abuse and prevention techniques.
Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.

CORRECTIONAL TREATMENT CASE MANAGER

Lehigh County Jail

01.2015 - 11.2016

Uses motivational interviewing and assessment techniques to determine the offender’s programmatic needs; prepare case history reports and recommend program assignments
Review work and conduct records of all assigned offenders to determine progress or necessity of changing assignments or recommendation of program needs
Deliver programs to offenders which are designed to assist in a successful re-entry into the community following release from incarceration
Assist with, and prepare reports such as parole summaries or court ordered pre-sentence investigations
Receive and take necessary action on incoming and outgoing mail to or from assigned offenders
Develop, monitor, and amend offender transition plans in line with re-entry programs and services
Established collaborative network with relevant partners to provide support, pre and post release services for offenders which involve family members and community resources and social service agencies
Attend to the well-being and needs of the offender while incarcerated and assist them in a successful re-entry
Worked on a therapeutic community program pod as case manager and also participated in their recovery as a group facilitator
Classified incoming inmates by interviewing and evaluating their current situation for placement within the jail.

Visual Communications Instructor

Lehigh Valley College

01.1999 - 10.2005

Fostered physically and emotionally safe and supportive learning environment characterized by efficient and effective routines, clear expectations and organization that maximized student learning.
Managed assigned extracurricular activities and sponsored outside activities approved by school principal to foster social growth of students.
Demonstrated understanding of instructional planning and timely delivery paced by standards-based and data-driven instruction that engaged students, incorporated technology and made learning relevant for learners.
Reviewed and analyzed data to measure and assess student growth aligned to instructional goals and course objectives and adjusted instructional strategies and content delivery.
Developed and implemented lesson plans to fulfill requirements of district curriculum program and reflect accommodations and modifications for individual student needs.
Planned and incorporated instructional and learning strategies, activities, materials, equipment and technology to exhibit understanding of student learning styles.
Employed variety of instructional techniques and integrated and actively used technology and media consistent with needs and capabilities of students.
Collaborated with faculty and staff to determine instructional goals, objectives and methods according to district and school requirements.
Established and maintained open lines of communication with students and parents to support academic and behavioral progress of students.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.

Co-Author and technical editor

COLLEGE INSTRUCTOR

01.1999 - 10.2005

For Prentice Hall Educational books
Reorganized the effectiveness of advertising methods by integrating a database system and implementing e-mail marketing for commercial real estate organizations
Consulted companies on marketing strategies to improve the return of investment on their advertising budgets
Designed and coordinated print and online marketing packages including; direct mail pieces, logos, web sites, and email campaigns for a variety of clients
Designed and developed interactive and informational websites
Strengthened knowledge of software and design principles, using various instructional methods
Trained new employees on company procedures and increased motivation within existing employees through creative workshops
Reduced educational obstacles for students with learning difficulties by individual coaching
Measured results seen in increased self-esteem and performance levels
Played a pivoted role in restructuring college level curriculum to meet the requirements of accreditation
Planned, organized, and conducted advanced software seminars for Alumni and current students
Organized and developed, along with a committee, a “Read to Succeed” program, which was implemented into the Head Start program
Assisted in coordinating an event that raised 50,000 dollars for the research of ALS (Lou Gehrig’s disease).

Summary

Overview

Work History

ADMISSIONS MANAGER

SECURITY AGENT

Graphic Designer

Employment Coordinator –Case Manager

Independent Contractor

COUNSELOR

CORRECTIONAL TREATMENT CASE MANAGER

Visual Communications Instructor

Co-Author and technical editor

Education

No Degree - Certified in CPR - 6/2024

B.F.A - Visual Communications

Certificate of Web Technology - Web Design And Development

Associate of Applied Science - Visual Communications

Associate of Applied Science - Advertising Design

Skills

Additional Information

Timeline

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