Michele Harris Jackson
Chesapeake,VA
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Certified Retail Store Manager
Walgreens Drug Stores
Suffolk, VA
02.2024 - Current
- Monitored inventory levels and placed orders. Managed daily store routines, opening restock shelves, and ensuring on-shelf availability of products for customers.
- Developed approaches to optimize income and profitability
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Developed and maintained store policies and procedures.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Adhered to policies and procedures to ensure compliance with federal, state and local laws regarding the dispensing of medications.
- Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Recruited, trained and managed a team of 30+ employees.
- Ensured all safety protocols were followed at all times by staff members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
Education
High School Diploma -
George P. Butler High School
Augusta, Georgia06-1980
Skills
- Sales Leadership
- Hiring and Training
- Store Opening and Closing
- Problem-Solving
- Profit and Loss Management
- Retail Operations
- Performance monitoring
Certification
Maintained my PTCB for 24 years by consistently completing continuing education credits
Accomplishments
Currently running a retail store that surpasses greater than $6.65 million in retail product sales and greater than 230,000.00 scripts per year. This accomplishment includes a targeted bonus of 35K per year
Timeline
Certified Retail Store Manager
Walgreens Drug Stores
02.2024 - Current
Maintained my PTCB for 24 years by consistently completing continuing education credits
High School Diploma -
George P. Butler High School
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