Michele Baldwin
Bloomington,NY
Summary
Passionate and experienced Multifaceted Manager. Proficient with oral and written communication skills paired with excellent time management and leadership abilities. Technologically savvy with strong background in advanced data management and troubleshooting skills . Effective in developing and optimizing data data collection, entry and analysis capabilities. Knowledgeable in online content design, project coordination and configuration management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
19
19
years of professional experience
Work History
Data Management Coordinator
Catholic Charities Disabilities Services
11.2021 - Current
- Provided ongoing support for end-users experiencing technical difficulties related to data access or manipulation tools.
- Streamlined workflow for data management tasks, resulting in increased productivity and time savings.
- Played instrumental role within team responsible for successfully achieving departmental objectives while consistently adhering to strict deadlines imposed.
- Optimized database performance through routine maintenance activities such as updates, backups, and indexing.
- Created custom reports using advanced spreadsheet functions to provide actionable insights for decisionmakers.
- Improved data accuracy by establishing efficient data management processes and guidelines.
- Managed relationships with external vendors involved in the procurement or enhancement of various software tools for effective database management.
- Enhanced data accessibility for team members through the creation of a centralized database system.
- Identified potential opportunities for process improvement within existing workflows through detailed analysis of current methods employed.
- Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets.
- Implemented document management solutions with primary focus on document control, distribution and knowledge management.
- Collaborated with multi-functional roles to communicate and align development efforts.
- Tested software applications and systems to identify enhancement opportunities.
Website Content Manager
Catholic Charities Disabilities Services
11.2021 - Current
- Utilized analytics and site metrics to determine areas of improvement.
- Collaborated with graphic designers to create visually appealing graphics that complemented written content effectively.
- Managed content distribution to online channels and social media platforms.
- Analyzed web analytics data to identify areas for improvement, informing strategic content decisions.
- Approved, reviewed and edited content flowing to website.
- Collaborated with marketing and design teams to develop and plan site content, layout, and style.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Edited and sourced images and videos using [Software] and [Software].
- Directed content of website by gathering information and integrating data from other departments.
- Oversaw social media accounts by sharing relevant and engaging content, driving increased traffic to the website.
- Collaborated with cross-functional teams to develop engaging multimedia content, driving increased audience engagement.
- Streamlined content publishing workflows by introducing efficient CMS tools and processes.
Senior Team Manager
Zones
03.2020 - 06.2021
- Supervised Team of 13 – 17 Ambassadors remotely
- Coached and mentored current and incoming Team Members
- Team Productivity and Performance reviews
- Created plans for Problem Solving including identification of issues, obstacles and opportunities for development, implementation, and client satisfaction
- Tracked all Ambassador's data and created weekly reports of trends observed
- Assisted in further development of Quality Assurance policy
- Met and exceeded Team goals and daily numbers.
Project Manager & Case Coordinator
Catseye USA
04.2018 - 03.2020
- Managed Team of 10 Customer Supports Representatives
- Effectively managed communication with all client case accounts
- Processed detailed pre-production customer work orders
- Managed deadlines for production dates while assisting team members in meeting customer needs
- Created and executed project work plans and revised as appropriate to meet changing company requirements
- Developed and initiated projects and monitored performance.
Project & Client Case Manager
Wall Street Transcript Corporation
04.2010 - 08.2018
- Determined needs and requirements of numerous customers each with multiple projects
- Developed project plans, managed changes, continuously trained clients on a customized basis
- Demonstrated success in creating personalized individual relationships with each client
- Increased client load from 20 clients to 42, ranging in all levels of complexity
- Throughout U.S
- And Internationally
- Assured that all goals and deadlines are met and troubleshoot all problems.
Software Project Manager,Implementation Specialist
Transfinder Corporation
09.2005 - 04.2010
- Responsible for managing all aspects of client implementations
- Successfully increased concurrent projects from 12 to 60, which simultaneously grew in complexity
- Chosen to mentor/train new department employees on all aspects of PM, training, and corporate processes
- Collaborated with all trainers to standardize client training documentation
- Partnered with Project Managers to ensure clients received all benefits of software.
Education
Bachelor of Applied Science - Psychology
SUNY College At New Paltz
New Paltz, NYSkills
- Data management
- CMS management
- Content Strategy Development
- Content Editing
- Adobe Creative Suite
- HTML and CSS Knowledge
- User Testing & QA
- Content Management
- Technical Troubleshooting
- Software Application installation
- Case management
- Documentation Creation Proficiency
- Proficient in Microsoft Office
- Department Management
Timeline
Data Management Coordinator
Catholic Charities Disabilities Services
11.2021 - Current
Website Content Manager
Catholic Charities Disabilities Services
11.2021 - Current
Senior Team Manager
Zones
03.2020 - 06.2021
Project Manager & Case Coordinator
Catseye USA
04.2018 - 03.2020
Project & Client Case Manager
Wall Street Transcript Corporation
04.2010 - 08.2018
Software Project Manager,Implementation Specialist
Transfinder Corporation
09.2005 - 04.2010
Bachelor of Applied Science - Psychology
SUNY College At New Paltz
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