Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Miller

Locust Grove,GA

Summary

Versatile and dynamic, adept at maintaining confidentiality and office administration, honed at James Miller Handyman Services LLC. Excelled in problem-solving and document preparation, demonstrating a fast learning ability and proficiency in inventory management. Achieved significant improvements in operational efficiency and customer satisfaction, showcasing strong record-keeping and interpersonal skills.

Overview

6
6
years of professional experience

Work History

Owner's Assistant

James Miller Handyman Services LLC
04.2020 - Current
  • Greeted guests in with friendliness and professionalism.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.
  • Created and managed office systems to efficiently deal with documentation.

Bakery Worker

Ingles Supermarket
07.2022 - 08.2024
  • Wrapped, boxed and weighed bakery department products.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Increased sales with effective product promotions and attractive displays.

Medical Administrative Assistant

Worlds Famous Dermatologist
04.2020 - 06.2022
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.

Front Desk Receptionist

Smile 4 Kids Children Dentistry
06.2019 - 03.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Manager

Idaho Army National Guard MWR
02.2019 - 06.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Associate of Science - Human Services

Kilian Community College
Sioux Falls, SD
05-2000

Skills

  • Maintaining confidentiality
  • Office administration
  • Scheduling appointments
  • Document preparation
  • Problem-solving
  • Fast learner
  • Inventory management
  • Record keeping

Timeline

Bakery Worker

Ingles Supermarket
07.2022 - 08.2024

Owner's Assistant

James Miller Handyman Services LLC
04.2020 - Current

Medical Administrative Assistant

Worlds Famous Dermatologist
04.2020 - 06.2022

Front Desk Receptionist

Smile 4 Kids Children Dentistry
06.2019 - 03.2020

Manager

Idaho Army National Guard MWR
02.2019 - 06.2019

Associate of Science - Human Services

Kilian Community College

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Michele Miller