Michele L. Reinecke
Norwalk,CT
Summary
Decisive, strategic, performance driven, forward-thinking professional with more than 18 years of Practice Management/Director experience working for, and growing, fast-paced physician practices. Exceptional success driving financial improvements, and best practice strategies for large specialty practices. Highly motivated self-starter with a passion for efficiency and proven ability to execute responsibilities in high pressured situations while paying immense attention to detail.
Overview
25
25
years of professional experience
Work History
Practice Manager
Cardiology Associates of Fairfield County / Hartford Healthcare Heart & Vascular Institute
09.2015 - Current
- Provide support, mentorship and leadership to entire staff to improve process flow and boost efficiency, maintaining above national average score for leadership abilities
- Develop and implement strategies to improve patient access, satisfaction and care quality and drive corporate initiatives
- Drive development and execution of both short and long-term business plans and budgets, working with physician champions and senior leadership in strategic planning and marketing to reach and exceed goals and bottom line
- Routinely analyze data reports, responding to trends, impacting accounting, budgeting, financial growth and patient care.
- Continually identify ways to increase profitability, making recommendations for cost-effective strategies for multi-million dollar service line
- Develop policies and procedures for effective practice management continually re-evaluating best practice standards of performance
- Establish and maintain effective communication with staff, physicians and community organizations to promote high quality patient care and foster service line growth
- Design and introduce leadership development, coaching and team management models, resulting in promotion of employees into increased levels of responsibility while also maintaining positive morale.
- Liaise with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Successfully negotiate client contracts and renewals to create increased revenue. Maintain primary contact for Navix Vascular Ultrasound contract and Hartford Healthcare lead for Leqvio
- Evaluate workflow and performance to maximize productivity, efficiency, and resources and respond promptly to all gaps
- Create and implement organizational policies and procedures for maximum efficiency and staff retention.
- Establish, and maintain, target goals and growth plans for staff, monitoring performance and conducting thorough performance evaluations
- Maintain impeccable documentation of personnel issues, performing disciplinary/coaching sessions with guidance of Human Resources, ensuring continuous communication with lead physician regarding operations
- Key driver in improvement efforts thru staff and provider engagement, project management and communication to maintain likelihood to recommend score at or above 90%
- Act as Cardiology "Champion" for Joint Commission compliance for service line
Manager of Patient Services
Associated Neurologists of Southern, P.C
02.2005 - 07.2015
- Managed 17 direct reports, consisting of administrative and clinical staff, balancing leadership skills with detail orientation and hands-on management
- Developed and maintain effective working relationships with hospital liaisons to capitalize on weekly neurology service
- Coordinated, and manage, practice orientation, training, and cross-training of direct reports and take lead role in department recruitment
- Executed annual written performance evaluations in addition to three-month evaluations for new hires to maximize performance
- Established monthly physician schedules for electronic scheduling to increase practice productivity and equalize hospital and in-office rotations; create quarterly and yearly output reports for Executive
- Negotiated agreements/contracts with outside vendors to ensure peripheral obligations are understood and met for proper working conditions and environment
- Organized all EMR software training and orientation for new providers to assist in adjustment to department policies and procedures; map out and coordinate all software upgrades/enhancements/practice wide training and remain efficient on full system function for continued troubleshooting
- Performed regular in-services meetings with direct reports on best practices and insurance updates to boost cash flow and enhance practice’s bottom line
- Supported and managed pharmaceutical representatives to ensure proper education and sampling is administered to enrich quality of care to patients
- Applied conflict-resolution tactics for all clinical and administrative staff for maximization
- Worked cohesively with other department managers/supervisors to implement processes to improve performance, maintain high morale, and promote unity
Interim Practice Administrator
01.2011 - 01.2014
- Developed positive working relationships and establish foundation of trust and credibility with ANSC physicians and staff
- Along with managing partner, cultivated and implemented short-term and long-term strategic plans to support practice growth
- Opening of new practice sites from real estate to complete fit-up; new office based services; outside business ventures
- Remained current with industry trends and inform physicians about current trends, problems and activities to facilitate policy making
- Generated and executed, along with managing partner, workable compensation systems/methodologies to support all physicians toward achievement of goals
- Supported partner physicians by aiding in recruitment of new physicians to the practice including physician employment agreement and oversee credentialing
- Organized, developed, and carried out new hire physician orientation and practice acclimation
- Ensured practice compliance with all regulatory agencies governing healthcare operations including HIPAA, Billing Fraud and Abuse
- Served as Compliance Officer of such regulatory areas and continually monitored operations, programs, and physical properties to assure compliance
- Collaborated with consultants and legal counsel as needed to accomplish needs and initiate necessary changes
- Resolved operational problems and conflicts, maintaining open lines of communication with staff and physicians to ensure high productivity and morale
- Maintained professional affiliations to keep current in latest trends in practice management/technology
Supervisor/Accounts Receivable
The Norwalk Medical Group, P.C
01.1999 - 01.2005
- Managed 5 direct reports between front desk and patient registration areas
- Prepared daily deposits
- Completed hospital charges for physicians
- Maintained IDX, Citrix, and EMR systems
- Reviewed all incoming and outgoing payments/collected and posted insurance payments
- Coordinated appointments for new consults
- Discovered and computed missing charges to physicians resulting in greater bottom line
- Responsible for smooth and efficient administrative workflows from front to back office
- Assisted in new hire process taking lead role in development and execution of training
- Conflict-resolution among staff
Education
Bachelor of Arts - Mass Communications, Marketing
Quinnipiac University
Hamden, CT05.2002
Skills
- Strategic Business Planning
- Strategic Consulting
- Clinical Improvement Initiatives
- Employee Operations & Performance
- Budget Oversight & Profitability Strategies
- Policy Development & Implementation
- Organizational Goal Development
- Stakeholder Coordination
- Customer/Patient Satisfaction
- Performance Metric
- Referral Management
- Policy and Procedure Development
- Regulatory Compliance
- Utilization Management
- Coaching and Mentoring
Timeline
Practice Manager
Cardiology Associates of Fairfield County / Hartford Healthcare Heart & Vascular Institute
09.2015 - Current
Interim Practice Administrator
01.2011 - 01.2014
Manager of Patient Services
Associated Neurologists of Southern, P.C
02.2005 - 07.2015
Supervisor/Accounts Receivable
The Norwalk Medical Group, P.C
01.1999 - 01.2005
Bachelor of Arts - Mass Communications, Marketing
Quinnipiac University
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