Michele M. Jacobs
Saxton,PA
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
Smith Transport
Roaring Spring , PA
03.2017 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Maintained accurate records of employee attendance and performance reviews.
- Developed strong relationships with customers through excellent customer service practices.
- Provided support to other departments as needed to meet organizational goals.
- Implemented cost-saving measures throughout the organization's operations.
- Monitored staff performance and provided feedback for improvement.
- Ensured compliance with all safety regulations in the workplace.
- Collaborated with other departments such as sales, marketing, and finance to ensure seamless integration between operations processes.
- Monitored and tracked shipments, ensuring timely delivery of goods to customers.
- Evaluated employee performance through regular reviews; provided feedback on areas for improvement or commendation as necessary.
- Resolved customer service issues promptly, responding to inquiries via phone or email in a timely manner.
Logistics Coordinator
DRT Transportation
Lebanon, PA
04.2016 - 03.2017
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
Customer Service Account Manager
Smith Transport
Roaring Spring , PA
01.2011 - 04.2016
- Prepared monthly reports detailing customer service activity metrics such as response times, resolution rates.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Implemented innovative methods for streamlining the customer service process.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Hollidaysburg Area High School
Hollidaysburg PA06-1998
Some College (No Degree) - Business Management
California University of PA
California PASome College (No Degree) - Business Managment
Mount Alyosius College
Cresson PASkills
- Project Management
- Staff Supervision
- Customer Relations
- Logistics Coordination
- Performance monitoring
- Employee Development
- Safety oversight
- Delegation
- Budgeting and cost control strategies
Accomplishments
- Transplace Carrier of the Year award
- Smith Transport Gold Star award
Timeline
Operations Supervisor
Smith Transport
03.2017 - Current
Logistics Coordinator
DRT Transportation
04.2016 - 03.2017
Customer Service Account Manager
Smith Transport
01.2011 - 04.2016
High School Diploma -
Hollidaysburg Area High School
Some College (No Degree) - Business Management
California University of PA
Some College (No Degree) - Business Managment
Mount Alyosius College
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