MICHELE N. BELAK
Practice Manager
Waterford,NY
Summary
Knowledgeable Practice Manager offering more than 24 years of experience working for several well-known Neurology providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving 40,000 patients yearly.
Overview
25
25
years of professional experience
Work History
PRACTICE MANAGER
ALBANY MEDICAL CENTER
06.2017 - Current
- OF NEUROLOGY o Reporting and maintaining expenses for the entire department o Supervising daily operations for six outpatient clinics o Implementing templates for 25 providers o Recruitment, hiring and training new staff o Documenting and processing payroll for 160 employees o Yearly performance reviews for all staff o Preparing agendas for and running all staff meetings o Ensuring charges are submitted by all providers and following up on missing charge report o Processing travel and expense forms for provider meetings and conferences o Submitting check requests for payment to outside vendors o Resolving patient complaints
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of [Job title]s and support personnel.
- Addressed and remedied all patient or team member issues.
- Assisted with regulatory issues such as compliance.
- Ordered all office supplies and kept check on inventory levels.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Motivated and supervised Practice Coordinators in delivering quality patient care.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by [Number]% system-wide.
- Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
SR. PRACTICE COORDINATOR
ALBANY MEDICAL CENTER, COMMUNITY
04.2014 - 06.2017
- NEUROLOGY (FORMERLY THE NEUROLOGY GROUP, LLP) o Responsible for overseeing daily functions of the staff & additional responsibilities as directed by the Practice Administrator o Creating, implementing and enforcing office policies and procedures o Training staff on practice management and HER software o Interviewing and hiring new staff o Credentialing of physicians o Working & resolving multiple billing reports o Responsible for entering and maintaining physician rotations o Creating and distributing physician on call calendar o Creating and distributing staff calendar o Approving payroll o Receive and resolve patient complaints o Ordering and maintaining of all office supplies-including medical
OFFICE MANAGER
THE NEUROLOGY GROUP, LLP, FORMERLY UPSTATE, NEUROLOGY CONSULTANTS, LLP
08.2011 - 03.2014
- O Responsible for overseeing daily functions of the front-end staff & additional responsibilities as directed by the Practice Administrator o Training staff on practice management and EHR software o Performing performance reviews for employees o Interviewing and hiring new staff o Credentialing of physicians o Responsible for entering and maintaining physician rotations o Distributing monthly on call calendars o Transcribing of emergency dictation for physicians o Facilitated merger with Albany Medical Center
FRONT END SUPERVISOR
UPSTATE NEUROLOGY CONSULTANTS, LLP
06.1997 - 07.2011
- Responsible for overseeing daily functions of the front-end staff & additional responsibilities as directed by the Practice Administrator o Training staff on practice management and EHR software o Performing performance reviews for employees o Interviewing and hiring new staff o Credentialing of physicians o Responsible for entering and maintaining physician rotations o Distributing monthly on call calendars o Transcribing of emergency dictation for physicians o Facilitated merger with Capital Neurological Associates, PC
Education
ASSOCIATE DEGREE - BUSINESS MANAGEMENT
BRYANT & STRATTON COLLEGE
BACHELOR’S DEGREE - BUSINESS ADMINISTRATION
EXCELSIOR COLLEGE
Skills
- SKILLS/ACTIVITIES
- Microsoft Office
- Touchworks, Allscripts PM
- 12-month Management Development course
- Through Albany Medical Center
- AAAHC and Joint Commission site inspection
- Committees
- Several seminars and training sessions with
- Risk Management
- Time Management
- Data Analysis
- Service Utilization Improvements
- Employee Training Program
- Employee Performance Evaluations
- Critical Thinking
- Employee Recruitment and Hiring
- Process Implementation
- Verbal and Written Communication
- Employee Supervision
Timeline
PRACTICE MANAGER
ALBANY MEDICAL CENTER
06.2017 - Current
SR. PRACTICE COORDINATOR
ALBANY MEDICAL CENTER, COMMUNITY
04.2014 - 06.2017
OFFICE MANAGER
THE NEUROLOGY GROUP, LLP, FORMERLY UPSTATE, NEUROLOGY CONSULTANTS, LLP
08.2011 - 03.2014
FRONT END SUPERVISOR
UPSTATE NEUROLOGY CONSULTANTS, LLP
06.1997 - 07.2011
ASSOCIATE DEGREE - BUSINESS MANAGEMENT
BRYANT & STRATTON COLLEGE
BACHELOR’S DEGREE - BUSINESS ADMINISTRATION
EXCELSIOR COLLEGE
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