MICHELENE BUMBREY
Patient Service Representative
Tavares,FL
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
American Health Connection
04.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Anesthesia/Medical Assistant
Lakeview Healthcare Systems
08.2021 - 05.2023
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Anesthesia Technician
Adventhealth Celebration
03.2020 - 03.2021
- Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
- Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
- Assisted anesthesia personnel with insertion and setup of temporary pacemakers, catheters, invasive monitoring lines and central lines for hemodynamic monitoring.
- Demonstrated professionalism and attentiveness while responding to urgent situations involving anesthesiology requirements or emergencies swiftly.
- Maintained a high standard of care by adhering to strict infection control guidelines when handling anesthesia equipment.
Education
Cardiovascular Technology -
Howard Community College
Nursing Program -
Curtis High School
Skills
- HIPPA Compliance
- Inventory Management
- Customer Service & Support
- Microsoft Office
- Insurance Verification
- Data Entry
- Multichannel Communication
- Problem Solving
- Medical Terminology
- Call Center
Roles And Responsibilities
Held various positions at Trustaff, Adventhealth Tampa, Bartow Regional Medical Center, Lakeland Regional Medical Center, and others., Managing and resolving patient inquiries in a courteous and efficient manner., Coordinating with healthcare professionals to ensure seamless care., Streamlining administrative processes to improve service delivery time.
Timeline
Customer Service Specialist
American Health Connection
04.2023 - Current
Anesthesia/Medical Assistant
Lakeview Healthcare Systems
08.2021 - 05.2023
Anesthesia Technician
Adventhealth Celebration
03.2020 - 03.2021
Nursing Program -
Curtis High School
Cardiovascular Technology -
Howard Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceWork from home optionPaid time offFlexible work hoursCareer advancementCompany CultureSimilar Profiles
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