Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MICHELENE HARRISON

Hutto,TX

Summary

Detail-oriented Paralegal Studies student with strengths in legal documentation preparation, document review and communication. Seeking a paralegal role to support attorneys through legal research, trial and case preparation.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Licensed Insurance Customer Care Agent

Teleperformance
Remote
07.2025 - Current
  • Processed policy transactions in compliance with state insurance regulations. Verified documentation accuracy, maintained confidential records, and escalated compliance issues.

Patient Service Representative

Teleperformance
Remote
10.2023 - 01.2025
  • Reviewed insurance benefits, coordinated specialty medication orders, ensured confidentiality, and escalated discrepancies.

Junior Loan Officer

The Mortgage Calculator LLC
Remote
02.2023 - 01.2024
  • Reviewed loan files for RESPA, TILA, and ECOA compliance and maintained audit-ready documentation.

Pre-Approval Specialist / Mortgage Loan Officer

New American Funding
Austin, TX
01.2022 - 10.2022
  • Conducted income and credit reviews, prepared compliant loan files, and resolved documentation deficiencies.

Mortgage Servicing Support- Contractor

CSI Companies
Remote
06.2021 - 09.2021
  • Maintained compliant servicing documentation and escalated regulatory risks.

Education

Associate of Science - Paralegal Studies

Austin Community College
Austin, TX
05-2027

Skills

  • Legal research – finding and interpreting case law, statutes, and regulations utilizing LexisNexis
  • Discovery support – reviewing documents, organizing evidence, and summarizing key facts
  • Drafting legal documents – pleadings, motions, discovery requests/responses
  • Understanding court procedures – filing deadlines, rules, and formatting requirements

Certification

  • Mortgage Loan Originator (NMLS)
  • Personal Lines Insurance License

Timeline

Licensed Insurance Customer Care Agent

Teleperformance
07.2025 - Current

Patient Service Representative

Teleperformance
10.2023 - 01.2025

Junior Loan Officer

The Mortgage Calculator LLC
02.2023 - 01.2024

Pre-Approval Specialist / Mortgage Loan Officer

New American Funding
01.2022 - 10.2022

Mortgage Servicing Support- Contractor

CSI Companies
06.2021 - 09.2021

Associate of Science - Paralegal Studies

Austin Community College
MICHELENE HARRISON