Michelene Wofford-Millsap
Henderson,Neveda
Summary
Over16 years of experience in the Health Facilities Inspection Division and regulatory compliance. Over26 years of total experience in various nursing positions including supervision of nursing students, Oncology clinic staff, Oncology Registry office staff, and Medical Case Management. Development of strengths in areas of leadership, organization, prioritizing, and critical thinking.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Health Facilities Evaluator Nurse
Los Angeles County Department of Public Health
03.2019 - 03.2021
- Supervises and evaluates the activities of the survey teams providing technical and administrative reviews for health facilities
- Prepares written submissions related to enforcement actions
- Planned and conducted periodic spot reviews of health facilities in Los Angeles
- Participates in fact-gathering and analysis of death investigations, and maintains liaison with other investigating agencies
- Maintains liaison with police jurisdiction within the district and with other agencies such as the Office of Legal Services
- Supervises the activities of nurse evaluators in the District Office assigning and reviewing work, both administratively and in the field
- Counsels the evaluators for purposes of improving performance and productivity and interpreting, clarifying, and resolving field surveillance problems relating to State, Federal, and local regulations
- Review and evaluate team effectiveness and take the necessary steps to ensure that current laws, regulations, policies, and procedures are consistently followed
- Review, evaluate, and sign correspondence concerning violations and compliance with state, federal, and local laws and regulations
- Plans and provides in-service training for nurse evaluators in the district office during staff meetings
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Facilitated knowledge sharing among colleagues by presenting key insights from completed evaluations at internal meetings.
- Provided valuable input during proposal writing processes, contributing to successful project acquisitions for the organization.
- Managed multiple high-priority projects simultaneously while maintaining strict deadlines and attention to detail.
- Conducted regular reviews of existing evaluation frameworks, identifying areas for improvement or adaptation based on changing circumstances or needs.
- Implemented quality control measures that significantly reduced errors in evaluations and reports.
- Participated in ongoing professional development activities to stay current on best practices in the field of evaluation.
Health Facilities Evaluator Nurse
03.2008 - 03.2019
- Conducts surveys of health facilities per State, Federal, and local laws, regulations, and departmental guidelines
- Visits healthcare facilities, interviews patients, and evaluates the adequacy of patient care
- Evaluates the nursing services based on initial written and continuing assessments by all health care professionals providing patient care and treatment
- Observe and review the administration of treatments, medications, and diet
- Evaluates the adequacy of all patient care services provided to patients
- Reviews the organization of health care facilities, evaluates the completeness and appropriateness of medical record documentation, and reviews personnel records to ensure facility staff are qualified and trained to provide safe care
- Analyzes survey data, prepares reports, and makes recommendations to approve or disapprove licensure and certification of healthcare facilities, per Federal, State, and local laws and regulations
- Investigates complaints on suspected violations of public health laws, and initiate action to secure compliance
- Submits reports to the Department of Justice, Medicare/Medical Fraud Unit, Licensing boards, and any other agencies
- Assists outside agencies and communicates with the different referral agencies, providers, and complainants, and gives presentations during staff meetings when requested
- Creates tools to assist with the survey process
- Participates in mentoring and training of Health Facilities Evaluator Trainees
Medical Case Management
Traveler’s Insurance
03.2007 - 11.2008
- A telephonic nursing case manager handles a caseload of50 clients and provides medical case management for medical, surgical, and psychiatric diagnosed clients
- Conducts interviews, reviews medical records, provides utilization review, advises and directs necessity for medical treatment and referrals, and obtains medical, social, and psychological history
- Managed complex cases involving multiple medical professionals, ensuring seamless coordination of care.
Vocational Nursing Instructor
Summit Career Colleges
08.2005 - 03.2007
- Instructed and supervised over30 nursing students in quality-of-care issues, and academic counseling, conducted admission interviews, and evaluated the appropriateness of admission into the program
- Correlated theory material into clinical instruction, planned and organized the clinical laboratory learning experiences, evaluated student performances, and restructured the remediation program
Health Facilities Evaluator I
Department of Health Services
11.1999 - 06.2005
- Conducted complaint investigations, interviewed staff and patients, analyzed data, and utilized writing and verbal communication
- Part of the medical review team conducted medical records reviews, monitored peer review accountability, evaluated care provided to clients, and made quality improvement recommendations
- Evaluated health facilities compliance with licensing requirements of the Department of Health Services, and State (Title22), Federal certification laws (Condition of Participation), and local government rules and regulations relating to health care
- Reviewed and analyzed annual evaluation programs for compliance and effectiveness and evaluated if quality of care was maintained, prepared accreditation reports, preceptor, and survey team leader
Staff Nurse
King Drew Medical Center
10.1992 - 11.1999
- Discharge Planner/Case Manager/Staff Nurse- Developed and coordinated the implementation of discharge plans to meet in-patient home care needs
- Managed the Gynecologic-Oncology registry for inpatients and outpatients, supervised the Oncology clinic, and supervised and evaluated support staff
- Coordinated patient’s care from admission, through hospitalization, and administered chemotherapy as needed, identified any potential risk of treatment
- Provided discharge planning and collaborated with the healthcare team
Education
MSN - Health Care Education
University of Phoenix
Cosa Mesa, CA05.2006
BSN -
University of Phoenix
Gardena, CA06.2004
ADN - Nursing
Compton Community College
Compton, CA06.1992
Skills
- Analytical reasoning
- Data interpretation
- Performance assessment
- Project evaluation
Certification
- 2024-CAHSAH-Hospice Manager Certificate Program
- 2019-Immediate Jeopardy Update Training.
- 2018-Complaint and Incident Intake and Triage
- 2018-Hospice Basic Training
- 2004-Public Health Nurse Certificate
- 2001-Surveyor Orientation Academy, Home Health & Hospice Training.
Timeline
Senior Health Facilities Evaluator Nurse
Los Angeles County Department of Public Health
03.2019 - 03.2021
Health Facilities Evaluator Nurse
03.2008 - 03.2019
Medical Case Management
Traveler’s Insurance
03.2007 - 11.2008
Vocational Nursing Instructor
Summit Career Colleges
08.2005 - 03.2007
Health Facilities Evaluator I
Department of Health Services
11.1999 - 06.2005
Staff Nurse
King Drew Medical Center
10.1992 - 11.1999
- 2024-CAHSAH-Hospice Manager Certificate Program
- 2019-Immediate Jeopardy Update Training.
- 2018-Complaint and Incident Intake and Triage
- 2018-Hospice Basic Training
- 2004-Public Health Nurse Certificate
- 2001-Surveyor Orientation Academy, Home Health & Hospice Training.
MSN - Health Care Education
University of Phoenix
BSN -
University of Phoenix
ADN - Nursing
Compton Community College
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