MICHELE ANDERSON

Director of Operations

American Cinematheque

Los Angeles, CA

05.2023 - 10.2024

Delegated work to staff, setting priorities and goals.
Planned delivery routing, team workflows and promotional initiatives.
Directed or coordinated financial or budget activities to fund all areas of the non-profit.
Negotiated contracts with suppliers ensuring best value pricing options were secured.
Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Established operational guidelines and identified opportunities for improvement.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Successfully improved employment turnover through creating incentive and training programs.
Contributed to organizational strategic direction to improve products and services.
Worked with management team to develop operational goals aligned with business strategy.
Provided leadership and guidance to subordinate managers and supervisors.
Enhanced customer service and satisfaction through policy and procedural changes.
Analyzed data trends and identified potential risks or opportunities associated with operations.
Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Promoted products, increasing customer base and
Ensured compliance with applicable laws, regulations, industry standards.
Mitigated business risks by working closely with staff members and assessing performance.
Set goals and expectations for direct reports using performance review process, holding staff accountable.
Prepared staff work schedules and assigned team members to specific duties.
Maintained budgeting documents for accurate tracking of expenses.
Monitored progress by establishing plans, budgets and measuring results.
Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
Directed the operations and logistics of a multi-million dollar non-profit.
Coordinated activities between different departments to ensure successful completion of projects.
Developed training programs for new employees as well as existing staff members.
Created policies and procedures for improved workflow processes.
Formed and sustained strategic relationships with clients.
Monitored inventory levels to ensure adequate stock was available at all times.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Facilitated meetings with key stakeholders to discuss progress towards objectives.
Analyzed financial data to make informed decisions on cost savings initiatives.
Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
Assessed reports and adjusted workflows to realign with targets.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Oversaw the implementation of new technology solutions designed to streamline processes.
Organized and oversaw work schedules of departmental managers.
Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
Identified areas where process improvements could be made resulting in increased productivity.
Communicated clear and consistent messages regarding departmental goals to produce desired results.
Managed day-to-day operations of a large staff in multiple departments.
Implemented successful business strategies to increase revenue and target new markets.
Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
Implemented systems for monitoring employee attendance, scheduling, payroll.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked with cross-functional teams to achieve goals.
Identified needs of customers promptly and efficiently.
Modified existing software systems to enhance performance and add new features.
Assisted with customer requests and answered questions to improve satisfaction.
Planned and completed group projects, working smoothly with others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Achieved cost-savings by developing functional solutions to problems.
Prioritized and organized tasks to efficiently accomplish service goals.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Displayed strong telephone etiquette, effectively handling difficult calls.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assigned work and monitored performance of project personnel.
Evaluated individual and team business performance and identified opportunities for improvement.
Reviewed completed work to verify consistency, quality and conformance.
Coordinated special events such as fundraisers or volunteer recognition ceremonies.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Worked with Board Members to ensure alignment between strategic objectives set forth by Board Members and actual outcomes achieved by nonprofit staff.
Assisted in the development of annual budget and monitored expenditures against approved budget.
Monitored compliance with relevant regulations governing nonprofit organizations.
Supervised volunteers and interns in the organization's programs and services.
Analyzed business performance data and forecasted business results for upper management.
Recruited and trained new employees to meet job requirements.
Served as an ambassador for the Non Profit Organization at various conferences or public events.
Interviewed prospective employees and provided input to HR on hiring decisions.
Resolved customer inquiries and complaints requiring management-level escalation.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Proposed or approved modifications to project plans.
Produced thorough, accurate and timely reports of project activities.
Provided guidance and support to staff members on operational activities related to the non-profit organization.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Created reports detailing program results for internal use as well as external dissemination.

General Manager

Laemmle Theatres, LLC

01.2008 - 04.2023

Hired and trained employees on all aspects of retail operations, point-of-sale, food & service quality, and performance expectations in high-volume locations
Mentored managers and staff to inspire a positive environment for employees and customers
Coordinated small/large special events and festivals, including red carpet premieres with high-profile celebrities
Managed vendor relationships for food service and projection a/v systems
On-site building manager of three tenant spaces, Emergency test scheduling, maintenance and janitorial coordination, management of building & safety compliance
Development of promotions and film programs
Show time scheduling, projection, kitchen configuration, including food prep systems and employee efficiency workflow.

Facilities & Concessions Manager

Laemmle Theatres, LLC

01.2003 - 01.2007

Supervised building maintenance and repair for 11 locations
Coordinated openings, installations, and renovations, acted as a liaison between vendors and General Managers
Complete oversight of concessions and food menus for all locations
Responsible for analysis of costs & profits, new products and equipment, and efficiency solutions including documentation, training, and employee safety and workflow
Managed invoicing; assisted with payroll, trailer programming, deliverables, and other administrative tasks as coverage requirements demanded
Coined brand image slogan 'Not Afraid of Subtitles', created first line of Laemmle merchandise.

Manager

Laemmle Theatres, LLC

01.1998 - 09.2002

Provided excellent customer service and dealt effectively with feedback
Listened attentively, treated customers with respect, and always strived to exceed expectations
Created operational standard of suggestions and improvements for opening new locations.

Summary

Overview

Work History

Director of Operations

General Manager

Facilities & Concessions Manager

Manager

Skills

Certification

Work Availability

Timeline

Director of Operations

General Manager

Facilities & Concessions Manager

Manager

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