Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michele Prieve Wilkinson

Milton,WI

Summary

Exceptional customer service focused professional with a twenty year track record of sales, customer service, conflict resolution and client relationship management. 


Overview

34
34
years of professional experience

Work History

Main Office Administrative Assistant

Milton School District
10.2018 - Current
  • Greet incoming visitors, students and parents professionally in person or via telephone and provided friendly, knowledgeable assistance and checking in outside community members via the Raptor system
  • Provide clerical support to Administrators and other staff members.
  • Detailed documentation of student attendance records throughout the school day and managing the tardy kiosk
  • Address and complete and coordinate discipline referrals, actions and letters to families and/or administrators.
  • Respond to inquiries from callers seeking information.
  • Maintain a clean and welcoming office environment, fostering positive impressions among staff, parents, students and community members alike.
  • Safeguard school/student/family/district information by maintaining strict confidentiality in handling sensitive documents and records..
  • Reduce errors in documentation by meticulously proofreading and editing written materials.
  • Streamline office processes by implementing efficient filing and organizational systems.
  • Update spreadsheets and databases for various areas of need ie: detention tracking/truancy documentation/dance guest information etc.
  • Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Manage filing system, entered data and completed other clerical tasks.
  • Continually seeking methods for improving daily operations, communications with administrators, staff, parents, students and community members, recordkeeping, and data entry for increased efficiency.
  • Backup Health Aide administering medications, assisting with injuries etc.
  • Manage all incoming high school student records
  • Issue student graduation verifications and high school transcripts


Principal/Building Administrative Assistant

Janesville School District
07.2017 - 10.2018
  • Maintain positive and professional relationship with students, staff and public.
  • Greet and assist students, parents, teachers, administrators and visitors and maintain building entrance security.
  • Receive incoming phone calls, direct to others, or take messages.
  • Perform office inventory, preparation and organization of purchase orders and maintenance of school budget accounts.
  • Produce faculty bulletins, daily announcements and communications for parents/staff.
  • Maintain confidential accurate records of incoming, current and former staff.
  • Maintain and update school calendar and building principal’s calendar.
  • Manage all outdoor marquee sign posts.
  • Organize annual fall student registration, spring and fall teacher conferences, incoming 6th grade orientation and several staff events throughout the year.
  • Complete proper paperwork for teacher absences and substitute teacher pay including Long Term Substitute paperwork.
  • Produce State and District reports and communications as requested by Administration.
  • Prepare Staff/Visitor Accident Reports as needed and forward to all necessary parties.
  • Preparation and Coordination of all mailings which include 6th Grade Parent Letter, Staff Welcome Letter and others as needed.
  • Serve as part of crisis team as first responder.
  • Maintain staff, parent and student confidentiality
  • Professionally and appropriately answered inquiries and addressed, resolved or escalated sensitive issues to administration ensuring satisfaction of staff, families and students.
  • Knowledge of Skyward, Infinite Campus, Microsoft Office Suite and all Google platforms
  • Perform other duties deemed necessary by the school Principal.

Customer Service Representative

Sub-Zero Wolf
12.2014 - 06.2017
  • Provide professional, personable, timely and accurate responses to customer and field service phone calls.
  • Effectively and efficiently answer questions, negotiate and resolve problems that are mutually beneficial.
  • Verify and update account information with customers and document in detail summary of all customer interactions.
  • Attend training sessions to stay current on product knowledge and updated processes.
  • Asked open-ended questions to assess customer needs.
  • develops and maintains effective and positive relationships with fellow employees, internal partners and customers to meet and exceed all business objectives.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service and teamwork.

Group Fitness Manager/Personal Training Manager

Janesville Athletic Club/Janesville Athletic Club
01.2007 - 11.2014
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Served as the main liaison between management, fitness instructors, personal trainers and 6000 members.
  • Maintained up-to-date knowledge of products, classes, schedules pertinent to members and managerial staff
  • Answered available small group and personal training pricing questions with up-to-date knowledge current promotions.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Assisted in marketing plans to support department and divisional strategies.
  • Assist in the coordination of daily group fitness and small group fitness classes at both locations.
  • Enforced fitness-related policies and procedures.
  • Recruited, hired, trained, scheduled and evaluated 30-40 fitness instructors and 15-20 personal trainers.
  • Organized and managed all fitness staff meetings and coordinated continuing education workshops.
  • Created large group fitness and small group fitness class schedules several times a year
  • Created promotional materials/registration forms for both large and small group classes year-round
  • Processed payroll for all group fitness and personal training employees.
  • Responsible for all social media and in-house marketing


Customer Service Representative

SCW Fitness Education
01.2007 - 01.2011
  • Described product to customers and accurately explained details and product information.
  • Politely assisted customers via telephone.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Placed an average 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Learned, referenced and applied product knowledge information.
  • Answered product questions with up-to-date product knowledge.

Group Fitness Instructor

Harbor Athletic Club
03.2004 - 12.2008
  • Taught 5 different  group class formats, including indoor cycling, BODY PUMP, strength and sculpt, boot camp, yoga, cycling and interval training  per week.
  • Educated clients on effective ways to exercise while on business travel, at home and on vacation.
  • Promoted a safe and interactive environment for club clients and members.
  • Cultivated positive relationships with class participants by teaching a variety of challenging, safe and entertaining group fitness classes to 20-50 participants.
  • Certified ACE Group Fitness Instructor, Certified ACE Personal Trainer, Certified Spinning Instructor, Certified PiYo Instructor, Certified Yogafit Instructor, Certified Les Mills BODY PUMP Instructor, CPR & AED Certified

Residential/Commercial Real Estate Closing Officer

First American Title Insurance Company
08.1991 - 07.2005
  • Coordinated legal forms involving title, escrow and mortgage loans as well as collected information on the purchases and sales for all of the agents working under each realty office broker in an accurate, timely and professional manner.
  • Worked with 40+ real estate agents and attorneys exclusively, providing superior customer service experience and maintaining a positive and professional relationship with these clients generating a loyal clientele.
  • Effectively ensured that local, state and federal requirements were met and that all paperwork was in order to close a residential or commercial real estate transaction.
  • Answered an average of 25-30 calls per day by addressing customer inquiries, solving problems and providing information.
  • Handled daily heavy flow of paperwork effectively and efficiently.

Inside Sales Representative

Ameritel Corp
01.1996 - 01.1997
  • Contacted current and prospective clients, selling company's established as well as new products, answering questions and providing quotes for merchandise.
  • Described product to customers and accurately explained details and care of merchandise.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Responded to all customer inquiries thoroughly and professionally.
  • Answered customer questions about product availability and shipment times.
  • Issued daily contact summary and sales reports to supervisors.
  • Followed up on the sale with proper customer service.


Education

Bachelor of Arts - Communications/Media

St. Norbert College
De Pere, WI
1991

Skills

  • Strong client relations/customer service oriented
  • Critical thinking
  • Self-motivated
  • Problem resolution and decision making skills
  • Dependable and responsible
  • Flexible and adaptable
  • Attention to detail
  • Creative problem solver
  • People-oriented
  • Multi-line phone talent
  • The ability to integrate and work effectively with others in a changing environment
  • Strong organizational, analytical, administrative skills
  • Excellent communication skills and an active listener
  • Proficient in Microsoft Word and Excel and have experience with several proprietary software programs

Accomplishments

  • 2 time Ironman Wisconsin 2010 and 2013 participant and finisher.

  • Health and Wellness Motivational Speaker to groups between 20-250 individuals.

  • Passion for cooking and tweaking recipes creating healthier options for family and friends.

Timeline

Main Office Administrative Assistant

Milton School District
10.2018 - Current

Principal/Building Administrative Assistant

Janesville School District
07.2017 - 10.2018

Customer Service Representative

Sub-Zero Wolf
12.2014 - 06.2017

Group Fitness Manager/Personal Training Manager

Janesville Athletic Club/Janesville Athletic Club
01.2007 - 11.2014

Customer Service Representative

SCW Fitness Education
01.2007 - 01.2011

Group Fitness Instructor

Harbor Athletic Club
03.2004 - 12.2008

Inside Sales Representative

Ameritel Corp
01.1996 - 01.1997

Residential/Commercial Real Estate Closing Officer

First American Title Insurance Company
08.1991 - 07.2005

Bachelor of Arts - Communications/Media

St. Norbert College

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