Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELE MAYO

New York,USA

Summary

Dynamic administrative professional and leader with 15+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.

Overview

18
18
years of professional experience

Work History

Clerical Office Associate Level V

NYCHHC
02.2023 - Current
  • Performed wide-ranging administrative, financial and service-related functions.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Developed and maintained spreadsheets in Microsoft Excell to track and chart information such as EPIC H20 and NYSOH Marketplace.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Responded to inquiries from callers seeking information.
  • Completed daily logs for management review.
  • Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
  • Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
  • Conducted interviews with patients and family members and answered questions regarding insurance benefits.
  • Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
  • Strengthened client understanding of complex financial concepts using clear explanations and real-life examples.
  • Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
  • Documented details regarding contact with patients, providers and other individuals in system.
  • Interact with other departments to identify patient status determinations and changes.
  • Offer referrals and submit applications for assessment and eligibility for varied services including SNAP, WIC, FAIR FARES, CTC and EITC.

Seasonal License Examiner

NYS Department of Motor Vehicle
08.2021 - 12.2022
  • Administration of NY State Examinations for Applicant Road Test.
  • Conducts driving approximately 30 per day assimilations via designated routes which ensures the drivers knowledge in various skill sets, i.e., Driving in Traffic, Turning, Parking, U-Turns and ultimately Vehicle Control.
  • Compilation of accumulative scores which determines preparedness and the ability or lack thereof to qualify for their NYS Driver’s License.

FGP Secretary

Winston Staffing NYU Langone
01.2021 - 04.2021
  • Work in a team environment to streamline quality operations and the efficient services to all designated recipients, in the distribution of vaccines being administered.
  • Schedule appointments for a roster of 40 inquires daily, check in patients, check out patients.
  • Conduct daily mass generated lists for eligibility patients who may qualify for vaccines totaling a registry of 100.
  • Data input of demographic changes within the chart as well as scanning.

Quality Control Auditor

NYS Board of Elections
10.2020 - 12.2020
  • Assessment and assimilation of all voting materials.
  • Regional tally and breakdown of voting process.
  • Proof reading, quantitative data input of all legal documents.
  • Work in teamwork setting to verify and sign off on all voting reconciliation.

Office Assistant

East Side Surgical Ophthalmology Practice
08.2020 - 10.2020
  • Triage all practice calls and direct to appropriate specialty within the department.
  • Schedule appointments, preparation of office mass mailings to patrons the practice, daily photo copying and faxing documents.
  • Conduct all credit card transactions, process checks and cash for daily bank deposits.
  • Using the office computerized ledger system “Verses” post and track all payments, EOB’s, Insurance, allocations and Check Disbursements for services rendered.
  • Utilize “All Scripts” to send medications to the pharmacy of choice for the patients of the practice.

City Carrier

United States Postal Service
06.2020 - 07.2020
  • Compilation of all parcels, flats, first class services and registered mail.
  • Distribution as well as classification from outside entities (i.e., Amazon, UPS, and Fed Ex services)
  • Track and obtain required signatures, in addition to pick up deliveries.
  • Daily inspection, scheduling and documentation of vehicle loading for designated routes of service.

Registrar

Noor Staffing
02.2020 - 02.2020
  • Greets and registers patients in a courteous manner. Obtains all pertinent patient demographics and insurance information entering the appropriate computer systems
  • Schedules and maintain daily appointments taking into consideration the availability of resources.
  • Requests and obtain physician requisitions for all exams. Assign and update billing codes where appropriate.
  • Prepares all pertinent paperwork regarding authorizations, referrals, diagnostic testing, and transportation reimbursements.
  • Collections of copayments for office visits under guidelines of insurance coverages and claims.

Customer Service Representative

New York DOITT
06.2019 - 11.2019
  • Answers telephones and determines the service that required. Receives and records complaints, comments, and suggestions from callers.
  • Provides directory assistance information to the caller, giving appropriate telephone numbers, addresses and office hours to respond to inquiries. When possible, transfer to an appropriate agency as well as escalation tiers for further resolution.
  • Answers routine and frequently asked questions when possible and provides information about city policies/procedures.
  • Use multiple computer systems to handle calls, file new requests for service of complaints for investigation and to maintain tracking systems.
  • Informs callers of the status of existing service requests and progress of initial complaints..

Coordinator

New York Board of Elections
11.2018 - 11.2018
  • Facilitated various regional areas for the General /Primary and Special City Elections.
  • Allocation of payroll, specific assignments pertaining to the opening and closing of the poll site.

Customer Care Associate

Fidelis Care
06.2018 - 07.2018
  • Instituted monthly review and assessment of client’s health care coverages provided under the policy guidelines.
  • Generated all levels of protocols for intervention through memorandum (via Microsoft Outlook/Skype/ Program Boards) to Nurse Practitioners and Case Managers.
  • Ascertain through outreach and follow-up consultations with physicians, the need for extended care due to risks of falls/ hospitalizations that require changes in care of on-going coverage.
  • Recommendations of client needs and expectations for ongoing vendor implementation such as Meals on Wheels, Transportation, Medical Supplies and in-service home care.
  • Quality control via statistical data compiled and entered excel spreadsheets, assessed daily by senior facilitators. Resulting in the end output (word documents) transcribed to patient medical records.

Administrative Intake Facilitator

Radiology Department
04.2017 - 08.2017
  • Skilled in optimizing front desk workflow, consisting of providing exceptional customer service, checking in the patient and maintaining multi-lined telephone.
  • Worked in conjunction with various modalities within the Radiology department to schedule outpatient appointments as well as track, monitor and coordinate appropriate time slots for inpatient procedures.
  • Gather pertinent information for demographic profile to be used in the initial consultation with technicians and dissimulating personal information for insurance billing, authorizations as well as verifications.
  • Knowledge of CPT/Diagnostic medical terminology needed in conferring among the various departments of specialty.
  • Responsible for initiating all patient requests for CD scans from various orders, which required the transferring of views over to PAX.
  • Coordinated and processed all legal requests, invoices and patient responses for Radiology reports, films, cd’s and records while maintaining HIPAA guidelines.

CNA

Five Starr Agency Upper Manhattan Rehabilitation
03.2017 - 04.2017
  • Help foster independence in a long-term care assisted living facility.
  • Administer overall therapeutic care for residents.
  • Assist with all aspects of personal care.

Executive Assistant

Gracie Square Hospital/Medical Records Department
05.2016 - 06.2016
  • Worked directly with the Vice President and Director of the department.
  • Consistent in facilitating all telephone inquiries with the assurances that any issues of concern were being met.
  • Able to effectively provide productivity to major areas of need, having direct input regarding chart order and deficiencies.
  • Worked in conjunction with the Admitting Department regarding patient census.
  • Prepared the institutions policy guides, individualized forms for various departments to access and record the patient’s transition and well care at the facility.

Scheduling Assistant

Beth Israel Medical Center Pulmonary Department
06.2015 - 07.2015
  • Answered multi-lined phone system for physicians and fellows.
  • Prioritized the daily office procedures in conjunction with coordinating appointments.
  • Acquired the necessary authorizations, pre-certifications, and referrals for smooth transition of billing services department.
  • Recorded; kept accurate data of patient history, labs, procedures and all pertinent information of the medical record.
  • Daily implementation of photocopying, scanning and mailings.

Registrar

Mt. Sinai Manhattan Medical Center Heart Clinic
05.2015 - 05.2015
  • Worked in a private practice supporting Cardiac Specialists with patient front desk scheduling.
  • Pre-certifications, authorizations, and referrals for various procedures.
  • Processed NP/Existing Patient demographics into All Scripts Clinical Manager as well All Scripts Professional EHR.
  • Utilized the INUVIO Scanning system for patient identification and followed-up with vendors.

Secretary/Registrar

NYU Private Practice Allergist Steven Schnipper M.D.
01.2015 - 01.2015
  • Announced arrivals and answered multi-line phone for physician practice located in Manhattan as well as Yonkers office.
  • Scheduled office services. Provided initial intake documents to be completed for visit.
  • Processed co-payments, card charges/fees. Verified insurance. Obtained authorizations for procedures and referrals for pending assessments.

Medical Records Auditor

Elder Serve Health
11.2013 - 08.2014
  • Assigned a designated caseload of 300 patient count EMR for compliance and medical documentation updates.
  • Followed-up and documented consultations regarding patient home visits, nurse instructions and final assessments.
  • Data Entry, scanning and signature verification upon chart completion for time sensitive information.

Registrar

William F. Ryan Center
08.2013 - 08.2013
  • Answered multi-lined phone system with intercom for paging.
  • Initial point of contact for patient registration, verifying insurance/scheduling follow-up visits.

Medical Receptionist/EMR

All Med & Rehabilitation
07.2008 - 08.2008
  • Answered multi-lined phone with heavy volume screening calls, directing clients as well as providing pertinent information to patients.
  • Verification of patient benefits while instructing the patient completion of medical histories, requirements, proxy information and signatures required for initial medical service.
  • Obtained authorization/verification for procedures.
  • Arranged appointments for the specialty groups as requested via the physician.
  • Ensured and provided maintenance of patient medical records by ensuring strict confidentiality.
  • Directly responded to and processed all medical requests from governmental agencies/disability claims/worker’s compensation issues/law firm subpoenas and patient requests are expedited.
  • Troubleshoot and counseled patients to ensure that all follow up concerns and problems were adhered to in a timely matter.
  • Arranged for transportation and pick-up for patients in addition to distribution of metro-cards.
  • Tracked and tabulated end of the day procedures for closing office, consisting of (demographics, new patient, walk-in’s co-payments and no shows).
  • Coordinated and maintained a systematic tracking of all medical records (numerical/alpha).
  • Performed computation/ input of medical codes and pertinent information for patient files.

Human Resource Assistant

FEMA/Human Resources Department
09.2007 - 11.2007
  • Oriented employees by providing information packages for New Hires.
  • Provided employee withholding forms, payroll disbursement and benefits packages.
  • Maintained human resource information through data input of employee time, travel, expenses and accommodations.
  • Monitored off site locations and distributed schedules/updates/data pertaining to any changes within the organization.
  • Required to construct tables and spreadsheets to verify departmental budgets.
  • Prepared all employee badges, passes and identification cards.
  • Arranged in-house and external training activities.
  • Coordinated and set up transportation for on-site affiliates for travel.

Education

CMA - Certified Nursing Assistant

HOSTOS Community College
Bronx, NY
09-2017

A.O.S. - Healthcare Administration

ASA College
New York
01.2012

Skills

  • Word, Excel, Power Point, Outlook, EPIC, EAGLE GOLD, EMR, EHR, All Scripts, ICD9/CPT Coding, IDX, Pre-Certifications, Pre-Authorizations, All Insurance familiarity including Medicare and Medicaid, Clinical Works, Cure Med, Internet Savvy
  • NYSOH CAC
  • Certification in CPR
  • Certification in Fire Safety

Timeline

Clerical Office Associate Level V

NYCHHC
02.2023 - Current

Seasonal License Examiner

NYS Department of Motor Vehicle
08.2021 - 12.2022

FGP Secretary

Winston Staffing NYU Langone
01.2021 - 04.2021

Quality Control Auditor

NYS Board of Elections
10.2020 - 12.2020

Office Assistant

East Side Surgical Ophthalmology Practice
08.2020 - 10.2020

City Carrier

United States Postal Service
06.2020 - 07.2020

Registrar

Noor Staffing
02.2020 - 02.2020

Customer Service Representative

New York DOITT
06.2019 - 11.2019

Coordinator

New York Board of Elections
11.2018 - 11.2018

Customer Care Associate

Fidelis Care
06.2018 - 07.2018

Administrative Intake Facilitator

Radiology Department
04.2017 - 08.2017

CNA

Five Starr Agency Upper Manhattan Rehabilitation
03.2017 - 04.2017

Executive Assistant

Gracie Square Hospital/Medical Records Department
05.2016 - 06.2016

Scheduling Assistant

Beth Israel Medical Center Pulmonary Department
06.2015 - 07.2015

Registrar

Mt. Sinai Manhattan Medical Center Heart Clinic
05.2015 - 05.2015

Secretary/Registrar

NYU Private Practice Allergist Steven Schnipper M.D.
01.2015 - 01.2015

Medical Records Auditor

Elder Serve Health
11.2013 - 08.2014

Registrar

William F. Ryan Center
08.2013 - 08.2013

Medical Receptionist/EMR

All Med & Rehabilitation
07.2008 - 08.2008

Human Resource Assistant

FEMA/Human Resources Department
09.2007 - 11.2007

CMA - Certified Nursing Assistant

HOSTOS Community College

A.O.S. - Healthcare Administration

ASA College

Similar Profiles

CREATE PROFILE