Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele (Shelli) Bowling

Huber Heights,Ohio

Summary

Dynamic leader with proven expertise in fostering team collaboration and enhancing customer satisfaction, notably at Shaffer Entertainment. Excelled in streamlining team registrations and spearheading diversity initiatives, demonstrating exceptional organizational skills and a commitment to inclusivity. Skilled in conflict resolution and team management, consistently improving league offerings and participant engagement. Motivated Recreation Supervisor with experience developing and implementing activities for patrons. Created work schedules for staff and event schedules for patrons. Determined Bartender committed to providing fun and good times to patrons. Plans and schedules events and activities and supervises recreation teams. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

11
11
years of professional experience

Work History

Pool League Coordinator

Shaffer Entertainment
07.2022 - 09.2024
  • Collaborated with local businesses for sponsorship opportunities, supporting league growth and development.
  • Initiated regular feedback sessions from players and coaches leading to continuous improvement of the league''s offerings.
  • Organized successful tournaments for increased participation and community engagement.
  • Facilitated collaboration between multiple leagues, fostering partnerships that enhanced overall competition levels.
  • Maintained accurate records of game results, ensuring timely updates on standings and statistics.
  • Established an awards program acknowledging outstanding individual achievements throughout the season.
  • Championed diversity initiatives within the organization inspiring inclusivity across various age groups.
  • Improved communication channels with coaches, players, and parents to foster positive relationships.
  • Managed team registrations, promoting a streamlined process for all participants.
  • Ensured the safety of all participants through adherence to established rules and guidelines during games and events.
  • Resolved conflicts among teams or individuals in a professional manner, promoting a positive environment for all participants.
  • Developed a comprehensive league handbook to provide clarity on policies and procedures for all stakeholders.

Bartender

Hollywood Racing
03.2021 - 03.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender Shift Manager

Germantown Eagles
01.2014 - 12.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.

Education

High School Diploma -

Dunbar
Dayton

Skills

Team Management

Teamwork and Collaboration

Customer Service

Problem-Solving

Time Management

Attention to Detail

Problem-solving abilities

Multitasking

Reliability

Excellent Communication

Organizational Skills

Team Collaboration

Decision-Making

Team building

Timeline

Pool League Coordinator

Shaffer Entertainment
07.2022 - 09.2024

Bartender

Hollywood Racing
03.2021 - 03.2022

Bartender Shift Manager

Germantown Eagles
01.2014 - 12.2020

High School Diploma -

Dunbar

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Michele (Shelli) Bowling