Michele Smarsh

• Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
• Anticipate staffing needs, talent plan and recruit – both long and short term.
• Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities.
• Engage in consistent and meaningful development conversations throughout the critical touch points with Team leaders.
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
• Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical behaviors.
• Understand business reporting and guest insights to understand, troubleshoot and follow up on opportunity areas.
• Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest.
• Create a scheduling plan in partnership with your Team Leaders based off of monthly and weekly business workload and guest traffic.
• Plan, manage and follow-up on organizational and operational change.
• Demonstrate a culture of ethical conduct, safety, and compliance. Lead team to work in the same way and hold others accountable to this commitment.
• As a key carrier, follow all safe and secure training and processes.
• Address store needs (emergency, regulatory visits, etc.).
• All other duties based on business needs.

• Attract, hire, develop, inspire and retain top talent including the store leadership team
• Teach, coach, and train to improve the success and selling potential of all associates
• Effectively and fairly lead and drive high-performance of all associates.
• Set and reinforce clear and concise expectations, performance, results and accountability with all associates
• Build highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
• Implement and sustain magazine direction to optimize business and bring the product story to life
• Lead consistent focus on delivering emotionally engaging customer experiences
• Implement company selling strategies
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
• Maintain policies and procedures
• Incorporate asset protection and safety messages into daily operations