Michelet St. Preuve
Bay Shore,NY
Summary
Experienced senior technician bringing several years' experience and strengths in leadership, coaching and organizing field work. Focused on delivering high-quality work every time.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior Technician
United Parcel Service, UPS
Uniondale, NY
12.1996 - Current
- Provided remote support for customers experiencing technical difficulties with hardware or software products.
- Performed diagnostic tests on malfunctioning equipment to identify issues and determine repair needs.
- Installed operating systems such as Windows 10, 11 and Linux OS on computers.
- Configured computer networks including LANs WANs, VPNs and wireless networks.
- Provided technical support to users experiencing problems with their computer systems or peripherals.
- Troubleshot and repaired defective hardware components including laptops, desktops, printers and scanners.
- Assisted in the design of new network infrastructure solutions based on customer requirements.
- Installed and configured hardware components, such as motherboards, processors, RAM, hard drives, video cards and network adapters.
- Ensured compliance with industry standards for safety regulations related to electronic equipment handling procedures.
- Conducted routine maintenance checks on all computer systems to ensure they are running properly.
- Resolved network-related issues such as slow connection speeds or intermittent disconnections from the internet.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Electronics Technician
Logi Metrics
Plainview, NY
10.1991 - 12.1996
- Calibrated electrical instruments using standard test equipment such as oscilloscopes, signal generators and multimeters.
- Read schematics and technical diagrams to determine the best course of action for repairs or modifications.
- Replaced defective parts using soldering techniques as required.
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
- Assembled complex electrical assemblies from drawings provided by engineering staff.
- Performed preventive maintenance on electronics systems to ensure optimal performance.
- Trained other technicians in the use of specialized diagnostic tools and software programs.
- Built prototype circuits to demonstrate functionality in accordance with engineering specifications.
- Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.
- Tested completed products to ensure compliance with safety regulations and industry standards.
- Assisted engineers in designing new products by providing feedback on design features and functionality.
- Developed detailed testing procedures for new products to ensure quality control standards were met.
- Worked both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime for customers.
Education
Associate of Science - Computer Installation And Repair Technology
Briarcliffe College
Bethpage, NY12-1996
Associate of Applied Science - Electronics Equipment Installation And Repair
Onondaga-Cortland-Madison BOCES
Hicksville, NY06-1985
Some College (No Degree) - Electronics Technology
New York Institute of Technology
Old Westbury, NYSkills
- System installations
- Troubleshooting and resolution
- Technical assistance
- Safety awareness
- Electrical Systems
- Software Installation
Certification
- CompTIA A+
- CompTIA Network+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Successfully pinpointed root causes of system malfunctions.
- Conducted thorough diagnostics to identify hardware and software issues.
- Utilized monitoring tools to detect performance bottlenecks.
- Implemented effective fixes for identified issues, restoring full functionality.
- Developed automated scripts to streamline repetitive troubleshooting tasks.
- Updated system software and firmware to address known bugs and vulnerabilities.
- Improved system uptime and reliability through proactive maintenance.
- Designed and implemented redundant systems to minimize downtime.
- Enhanced logging and monitoring capabilities to provide early warning of potential issues.
- Conducted performance tuning to improve system efficiency and speed.
- Optimized resource allocation to prevent overloading and ensure balanced operation.
- Streamlined workflows to reduce latency and improve throughput.
- Created detailed documentation for troubleshooting procedures and best practices.
- Trained team members on effective troubleshooting techniques and system management.
- Developed user guides and knowledge base articles to support end-users and reduce support requests.
- Worked closely with developers, engineers, and vendors to resolve complex issues.
- Communicated effectively with stakeholders to provide updates on issue resolution status.
- Coordinated with cross-functional teams to implement system improvements and upgrades.
- Introduced automated monitoring and alerting systems to detect issues early.
- Established regular maintenance schedules to prevent potential problems.
- Conducted risk assessments and implemented safeguards to protect against common failures.
- Reduced system downtime by 67% through effective troubleshooting and maintenance.
- Improved system response time by 65% through performance optimization efforts.
- Enhanced overall system stability and user satisfaction through comprehensive troubleshooting.
These accomplishments demonstrate a strong ability to identify, resolve, and prevent issues in an automation system, leading to improved performance, reliability, and user experience.
Work Preference
Work Type
Part TimeImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k match4-day work weekPaid time offStock Options / Equity / Profit SharingPaid sick leaveTimeline
Senior Technician
United Parcel Service, UPS
12.1996 - Current
Electronics Technician
Logi Metrics
10.1991 - 12.1996
Associate of Science - Computer Installation And Repair Technology
Briarcliffe College
Associate of Applied Science - Electronics Equipment Installation And Repair
Onondaga-Cortland-Madison BOCES
Some College (No Degree) - Electronics Technology
New York Institute of Technology