Michele This Is Fun Niosi
Congers,NY
Summary
Proven leader in the hospitality sector, with a track record of elevating customer satisfaction at Augie’s Trattoria through exceptional service and complaint resolution. Skilled in staff training and fostering teamwork, I excel in multitasking and communication, significantly enhancing dining experiences. Demonstrates adaptability and professionalism, ensuring high standards of food safety and service excellence.
Overview
2022
2022
years of professional experience
Work History
Dining Room Manager
Augie’s Trattoria
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
Head Server
La Bocca
05.2020 - 02.2022
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Trained staff members on use of POS system.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
LaFontanella
06.2000 - 06.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Certified Barbering License & NJ Licensed - Barbering & Shaving
Peresian
Hackensack, NJ04.2001
Licensed - Cosmetology
Capri
Route 45 Spring Valley NY06.1987
Diploma -
T.Z.H.S
Orangeburg, NY06.1985
Skills
- Complaint handling
- Customer service
- Food safety
- Leadership trained
- Fine dining experience
- Catering
- Teamwork
- Problem-solving
- Reliable and responsible
- Problem-solving abilities
- Multitasking
- Excellent communication
- Money handling
- Professionalism
- Adaptability
- Staff training
Timeline
Head Server
La Bocca
05.2020 - 02.2022
Server
LaFontanella
06.2000 - 06.2013
Dining Room Manager
Augie’s Trattoria
Certified Barbering License & NJ Licensed - Barbering & Shaving
Peresian
Licensed - Cosmetology
Capri
Diploma -
T.Z.H.S
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