Michelina Montoni
Hollis
Summary
To secure a challenging and stimulating position where education, work experience and acquired skills will be utilized while providing career growth opportunities based on performance
Overview
31
31
years of professional experience
1
1
Certification
Work History
Office Assistant
CARDIOVASCULAR, INTERNAL MEDICINE AND PEDIATRICS
05.2022 - Current
- Greet patients and their caregivers
- Customer service experience
- Experience with managed care, medicare Medicaid, and commercial insurance
- Communicate closely with patients in regard to their insurance
- Obtain referrals and authorizations
- Verify insurance in the EPIC system
- Answering phone calls
- Interview patients for case histories prior to their appointments
- Schedule and coordinate appointments
- Assist patient with the initial paperwork
- Accurately update and maintain patient's health records
- Verify insurance coverage and assist the billing department with processing claims and copays
- EPIC systems used
Patient Service Access Representative
LONG ISLAND JEWISH MEDICAL CENTER
06.2008 - Current
- Greet patients and their caregivers
- Record pertinent patient information in a computer database
- Records insurance information and obtains pre-approval for treatment if needed
- Prioritizes the order of care so that the most critical patients are seen first
- Keeps paper and electronic medical records and updates these records as needed
- Provides information to insurance companies in order to assist with billing
- Assists patients during checkout, and ensures they have post-treatment instructions if required
- Calculates payment information, accepts funds, and credits accounts accordingly
- Familiar with Invision and Sunrise systems
Unit Secretary
ST FRANCIS HOSPITAL
02.2018 - 12.2022
- Performed clerical duties including maintenance and organization of patient records, as well as a breakdown of medical records
- Maintained and updated patient health information
- HANDLES PHONE calls by answering calls for the unit and paging proper nurses
- Assisted nurses by ordering and bringing supply orders for medication, labs, and medical devices
- Monitoring broken equipment
- Making sure ADT sheets are up to date, making up units daily assignments, ordering supplies for the unit
- Management of the movement of medication distribution to nursing stations via the tube system in a timely manner
- Use automated systems to access and maintain clinical information, including physician orders, new admissions, discharge, and transfers
- Notify support services of issues related to housekeeping or facilities maintenance
- Answering patient call bells, making sure patients receive their water in a timely fashion
- Making sure the unit is neat
- Establish customer relationships with internal staff, patients, and healthcare providers to facilitate proper patient care
- Familiar with Epic and Star systems
- Work in a fast-paced environment
Medical Secretary/Insurance Representative/EKG Technician
Winthrop University Hospital
06.1994 - 12.2005
- Collected Patient Insurance Information
- Verified Insurance Coverage Is Still In Force
- Contacted Insurance Companies Regarding Admissions And Patient Eligibility
- Inputted Insurance Information Utilizing Automated Pc And Inputted admission And Discharges
- Collected Copays
- Worked In Fast Pace Environment
- Interacted With Patients, Physicians, Family Members, And Support Staff On A Daily Basis
- Confirmed Patients’ Appointments
- Registered Patients And Maintained Dated Records On the Severity Of Injury
- Administered Ekgs To Emergency Room Patients
- Performed Diverse Secretarial Duties Such As Answering Phones, Data Entry
Education
Bachelor of Business Administration - Business Administration
SUNY OLD WESTBURY
Old Westbury, NY05.1995
Associate's degree - Business Administration
NASSAU COMMUNITY COLLEGE
Garden City, NY06.1993
Skills
- Medical records
- Customer service
- Professionalism and ethics
- Strong organizational skills
- Patient communication
- Positive attitude
- Patient confidentiality adherence
- Time management
- Patient registration
- Telephone reception
- Medical terminology expertise
- Goal-oriented mindset
- Insurance verification
- Patient chart maintenance
- Data entry proficiency
- Follow-up skills
- Unit secretary training
- Verbal communication
- Patient scheduling
- Dedicated team player
- Medical ethics
- Problem-solving
- HIPAA
- Patient scheduling expertise
- Prioritizing work
- Adaptable to change
- Team collaboration
- Team leadership
- Verbal and written communication
- File maintenance
- Money handling
- Patient check-in
- Scheduling appointments
- Registration and admissions
- Patient confidentiality practices
- Healthcare billing
- Clerical support
- Phone and email etiquette
- Office reception
- Insurance billing
- Follow-up appointment scheduling
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
EKG CERTIFICATE
Languages
Italian
Limited Working
Timeline
Office Assistant
CARDIOVASCULAR, INTERNAL MEDICINE AND PEDIATRICS
05.2022 - Current
Unit Secretary
ST FRANCIS HOSPITAL
02.2018 - 12.2022
Patient Service Access Representative
LONG ISLAND JEWISH MEDICAL CENTER
06.2008 - Current
Medical Secretary/Insurance Representative/EKG Technician
Winthrop University Hospital
06.1994 - 12.2005
Associate's degree - Business Administration
NASSAU COMMUNITY COLLEGE
EKG CERTIFICATE
Bachelor of Business Administration - Business Administration
SUNY OLD WESTBURY
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