Michelina Santucci

Office Administrator

Park Home Inspections

Ossining

09.2015 - 01.2025

Organized and maintained filing systems for confidential documents, correspondence, and reports.
Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
Automated office operations by managing client correspondence and data communications.
Delegated work to staff, setting priorities and goals.
Managed incoming and outgoing mail; distributed accordingly.
Computed balances, totals or commissions to support accounting team.
Resolved customer complaints or answered customers' questions.
Interpreted and explained work procedures and policies to brief staff.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Answered customer queries via email or telephone in a professional manner.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Provided administrative support to executive team including typing memos, reports, correspondence and other documents as requested.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Organized company events such as conferences, seminars or trade shows.
Scheduled appointments, meetings and travel arrangements for staff members as required.
Performed general clerical duties such as photocopying, faxing, scanning .
Processed invoices for payment according to established guidelines.
Supported Human Resources department by maintaining personnel files and updating employee records as necessary.
Created memos, letters and other documents, fostering internal and external communication.
Directed clients and guests to correct departments, rooms, and staff members.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Issued work schedules, duty assignments and deadlines for office or administrative staff.