MICHELINE SODER
WATERFORD WORK,NJ
Summary
Proven track record in enhancing customer satisfaction and streamlining digital shopping at Walmart, showcasing strong attention to detail and exceptional customer service skills. Excelled in roles requiring decision-making and relationship building, significantly contributing to team success and operational efficiency. Skilled in online merchandising and fostering positive customer relations. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
Digital Shopper
Walmart
02.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
Soux Chef
Didonato Family Fun Center
06.2013 - 10.2021
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored kitchen staff to prepare each for demanding roles.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Cashier
PetSmart Charities
03.2011 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant Kitchen Manager
Sweetwater Casino
05.1991 - 06.2008
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Education
High School Diploma -
Oakcrest High School
Mays Landing, NJ06.1993
Skills
- Online merchandising
- Customer Service
- Customer Relations
- Relationship Building
- Prioritizing Orders
- Attention to Detail
- Decision-Making
- Upbeat and Outgoing Attitude
- Strong Work Ethic
Timeline
Digital Shopper
Walmart
02.2022 - Current
Soux Chef
Didonato Family Fun Center
06.2013 - 10.2021
Cashier
PetSmart Charities
03.2011 - 06.2013
Assistant Kitchen Manager
Sweetwater Casino
05.1991 - 06.2008
High School Diploma -
Oakcrest High School