Michelinn Doucet
Houston,TX
Summary
Charming Customer Service Supervisor,driven to generate amazing experiences by listening to client needs. Maintaining Professionalism at all times no mater the temperature of the issue to ensure any situation that that arises is dealt with accordingly.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Armed Security Supervisor
Brosnan Risk Consultants
Conroe , TX
2020.04 - 2022.08
- Tracked vehicles on premises, including license plate numbers.
- Collaborated with law enforcement to resolve escalated situations.
- Mentored employees in handling issues with customers, and other individuals.
- Secured door, exits, locks, merchandise, etc.
- Directed traffic, deterred theft, and crowd control management.
- Supervised a team of 5+ to ensure we meet daily report quotas
- In charge of vehicle maintenance, as well as refueling the vehicle.
- Respond in a timely manner to Headquarters, when contacted regarding any patrolling or CCV information.
- Assisted Wal-Mart Loss Prevention in recovering lost or stolen merchandise from customers.
Security Officer/Supervisor
Allied Universal Security Services, Systems and Solutions
Houston , TX
2018.09 - 2020.04
- 7A Rover/Supervisor
- Lead a team of 7+ Officers
- Patrol all assigned high rise buildings, and offices
- Ensure all doors are locked, secured, and lights out
- Monitor any movement on campuses, parking lots, and parking garages
- Observe FCC rooms to ensure proper functionality of elevators and buildings security system
- Document end of shift reports for next shift Supervisors
- Nominated Employee Of The Month.
Assistant Manager/Sales Associate
Dollar General
Houston , TX
2016.03 - 2018.09
- Within 4 months promoted to Key holder
- Managed 8 employees on shift at a time
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Promoted 3 people store-wide.
- Delegated daily tasks to team members to optimize group productivity.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sales Associate
Forever 21
Friendswood , TX
2015.09 - 2016.02
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Supervised floor sales.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Helped customers find specific products, answered questions and offered product advice.
Parts Specialist
O'Reilly Auto Parts
Houston , TX
2015.08 - 2016.02
- Recognized as employee of the month twice.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Maintained parts system with current order and sales data.
- Opened crates to replenish stocked items in proper aisles.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Performed complimentary services, battery installation, testing and wiper installations.
Leasing Agent
Riverwood Apartments
Conroe , TX
2012.05 - 2015.08
- Coordinated move-in/move-out processes, including unit inspections, lease signings, security deposit handling, utility transfers, etc.
- Responded promptly to tenant inquiries, addressing concerns or maintenance requests in a timely manner.
- Organized and executed successful open house events to showcase available units and attract potential renters.
- Negotiated lease terms and rental agreements with potential tenants, resulting in an average conversion rate of XX%.
- Conducted property tours for prospective tenants, highlighting key features and amenities to drive leasing interest.
- Implemented innovative resident retention initiatives, such as referral programs and community events, to foster a sense of belonging among residents.
- Maintained strong relationships with existing tenants through regular communication and proactive problem-solving.
- Oversaw daily operations, maintenance and administration of various properties.
Armed Security Officer /Receptionist /Supervisor
Invictus Security
Conroe , TX
Current
- Supervised a Team of 12+ employees
- Performed front desk receptionist duties.
- Sorted mail, answered phones, and relayed messages to appropriate personnel.
- Maintained a problem-solving approach to all situations as they arose.
- Crossing Guard
- Patrolled 3 school campuses.
- Maintained a high level of security and safety by patrolling assigned areas, monitoring surveillance cameras, and promptly responding to any suspicious activities or incidents.
- Enforced access control measures by verifying identification, conducting thorough searches, and ensuring only authorized personnel entered restricted areas.
- Collaborated with law enforcement agencies during emergency situations or criminal investigations, providing support and assistance as needed.
- Trained new security personnel on standard operating procedures, emergency response protocols, and use of security equipment.
- Ensured the proper functioning of all security systems, such as CCTV cameras, access control systems, etc.
- Maintained a visible presence at all times in order to deter potential criminal activity and ensure a safe environment for staff and visitors.
- Participated in drills/exercises simulating various emergency scenarios (e.g
- Active shooter) to test preparedness levels and identify areas for improvement
- Escorted Parents, Faculty, Contractors, and Students to designated areas.
Education
High school diploma -
University Park - Liberty, TX
06.2012
ASSOCIATE OF APPLIED SCIENCE in Animal Science -
Lonestar college
Skills
- Concierge
- Microsoft office
- Fast paced
- Great time management
- Fast typing
- Thorough communication
- Problem solving skills
- Auto Body
- Security
- Organizational Skills
- Cash Handling
- Customer Service
- Management Experience
- Word
- Surveillance
- Delivery Driver Experience
- Computer Operation
- Driving
- Guest Relations
- Staff Assistance
- First responder experience
- Team Leadership
- Grounds patrols
- Staff Monitoring
- Loss Prevention
- Troubleshooting
- CCTV Monitoring
Certification
- CPR, AED, and Basic First Aid
- Twic
- 2023
- Security Guard
- Drivers License
- Armed Security License
Personal Information
- Relocation: Harris County, TX
- Title: Supervisor, Customer Service, Receptionist, Cashier, Security
Timeline
Armed Security Officer /Receptionist /Supervisor
Invictus Security
Current
Armed Security Supervisor
Brosnan Risk Consultants
2020.04 - 2022.08
Security Officer/Supervisor
Allied Universal Security Services, Systems and Solutions
2018.09 - 2020.04
Assistant Manager/Sales Associate
Dollar General
2016.03 - 2018.09
Sales Associate
Forever 21
2015.09 - 2016.02
Parts Specialist
O'Reilly Auto Parts
2015.08 - 2016.02
Leasing Agent
Riverwood Apartments
2012.05 - 2015.08
High school diploma -
University Park - Liberty, TX
ASSOCIATE OF APPLIED SCIENCE in Animal Science -
Lonestar college
- CPR, AED, and Basic First Aid
- Twic
- 2023
- Security Guard
- Drivers License
- Armed Security License
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