MICHELL BARRERA
PATERSON,NJ
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 12 years. My motivation and willingness accept a challenge to insure my future success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Receptionist/ Medical Assistant
Retina Consultants, P.A.
10.2011 - Current
- Customer service -oriented: skilled in compassionate welcoming atmosphere for patients by acknowledging, greeting pleasantly and promptly.
- Checked patient insurance, demographic, preparing charts, and health history to keep information current with patients.
- Coordinated patient scheduling, check-in, check-out and collecting co-payments for billing prior to the exam.
- Helped patients complete necessary medical forms documentation both in English and Spanish.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies to protect patient privacy.
- Managed high call volumes while pleasantly greeted patients, directing calls to appropriate departments/ Physicians while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner, fostering loyalty and trust in the practice's services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Created and edited documents, spreadsheets, Electronic Health Records (EHR), photocopy, faxed documents for request authorizations Insurance companies.
- Coordinate Surgeries for Hospital/ Providing patients with Lab material required/ Booked Surgeries at Valley Hospital and Clara Maass Medical Center.
- Managed Care (HMO, PPO, and POS)/ Medicare, Medicaid/ Private Insurances/ Selfpay Patients, Payment Posting/ Third Party Payers/ Worker's Compensation/ Fee Schedules, EOBs.
- Sanitized, restocked, organized exam rooms and medical equipment. Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Directed patients to exam rooms, fielded questions by obtaining patients medical history, medication information, symptoms, vital signs, allergies and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Enhanced clinic efficiency by assisting physicians with minor surgeries, including preparing room and sterilizing instruments for procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans. Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoice when necessary.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Monitor treatment progress and answer any questions. Implemented patient education program on preventative care, enhancing community health awareness.
- Oriented and trained new staff on proper procedures and policies.
Associate Trainer
Panera Bread
10.2008 - 12.2014
- Assisted in Closing and Opening Restaurant
- Maintained Restaurant clean, orderly and presentable
- Promptly prepared foods as phone and walk in orders came in while providing friendly and help customer service
- Followed tasks left for working register and keeping books
- Responsible for working register and handling money
- Trained new employee's in area of hire
Education
Medical coding and Billing - Receptionist, Health Information System ( Electronic Medical Records-MEDCIN Software), Medical Terminology, Billing and Reimbursement (MEDISOFT Software), International Classifications of Diseased Coding System, Health Administration and Records Management
Lincoln Technical Institude
Paramus, NJ01.2011
Criminal Justice /Early Childhood Education -
Passaic County Community College
Paterson, NJ12.2010
High School Diploma -
Paterson Catholic Regional High School
Paterson, NJ06.2008
Skills
- Microsoft Word
- PowerPoint
- Enabled
- Focused
- Respectful
- Motivated
- Responsible
- Aligned
- Trustworthy
- Adapted
- People-Oriented
Certification
AHIMA, NHA, CCA Pending, Available upon request
Languages
English
Spanish
Timeline
Medical Receptionist/ Medical Assistant
Retina Consultants, P.A.
10.2011 - Current
Associate Trainer
Panera Bread
10.2008 - 12.2014
AHIMA, NHA, CCA Pending, Available upon request
Medical coding and Billing - Receptionist, Health Information System ( Electronic Medical Records-MEDCIN Software), Medical Terminology, Billing and Reimbursement (MEDISOFT Software), International Classifications of Diseased Coding System, Health Administration and Records Management
Lincoln Technical Institude
Criminal Justice /Early Childhood Education -
Passaic County Community College
High School Diploma -
Paterson Catholic Regional High School
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