Michell Beattie

• Increased sales by offering advice on purchases and promoting additional products.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Assisted customers with special services, account updates and promotional options.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Used POS system to enter orders, process payments and issue receipts.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Learned duties for various positions and provided backup at key times.

• Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
• Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
• Provided one-on-one and group-based learning support to maintain student progress and development.
• Aligned instructional approaches with development levels of students to enhance individual learning.
• Delivered group teaching in classroom setting and implemented individual student support.
• Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
• Attended to classroom details and logistics to maintain strong instructional environment.
• Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments.
• Assessed and managed student behavior to maintain climate of intensive instruction.
• Supported instructor with test administration, curriculum development and assignment grading.
• Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Collaborated with instructor to assist lesson and curriculum planning efforts.
• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
• Tutored struggling students individually and in small groups to reinforce learning concepts.
• Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
• Kept abreast of latest information on specific subjects and learning strategies.
• Promoted physical, mental and social development using classroom games and activities.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
• Assisted students with various needs from putting on coats to go outside to reviewing homework assignments.
• Distributed learning materials such as worksheets, textbooks and supplemental activities.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Organized and guided skills practice, research and memorization tasks for students.
• Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
• Organized classroom library and art areas each day to keep classroom well-maintained.
• Worked under direction of licensed teacher in and outside of classroom.
• Used behavior modeling and specialized teaching techniques to share and reinforce social skills.

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• Maximized receptive learning by educating students using hands-on instructional techniques.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Offered basic technical support for clients on wide range of company products.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Answered constant flow of customer calls with minimal wait times.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
• Sorted and counted coin and currency to make change for associates.
• Trained new employees on proper cash routines, procedures and requirements.

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• Investigated financial inconsistencies to solve discrepancies and reported to manager.
• Balanced safe, prepared tills and prepared register bags for next sales date.
• Set up, tested and balanced registers for front-end employees.
• Trained new associates on POS system and key sales tactics to run cash office.
• Verified cash flow and electronic transactions from credit card system to balance registers.
• Quickly and accurately counted drawers at start and end of each shift.
• Communicated with customers and team members to solve problems.
• Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
• Trained team members on cash register operation and cash handling.
• Operated POS cash register and equipment to collect payments.
• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Helped customers complete purchases, locate items and join reward programs.
• Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Delivered backup coverage to provide customers with optimal support.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Checked identification for proof-of-age for alcohol and tobacco sales.

• Emptied trashcans and transported waste to collection areas.
• Handled equipment, chemicals and materials properly and with caution.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Organized and used industrial cleaning products following strict safety procedures.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
• Worked alongside other cleaners to complete jobs in corporate office buildings.
• Worked on cleaning team to service hotels, offices and other commercial buildings.
• Used time management and efficient cleaning methods to meet deadlines.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Analyzed and interpreted store trends to facilitate planning.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Rotated merchandise and displays to feature new products and promotions.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Maintained records related to sales, returns and inventory availability.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Prepared large cash deposits with zero discrepancies.
• Solved customer challenges by offering relevant products and services.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Processed product returns and assisted customers with other selections.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.
• Achieved perfect attendance and on-time record.
• Increased sales by offering advice on purchases and promoting additional products.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Completed orders and organized product deliveries to meet customer timetables.
• Tracked stock using company inventory management software.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

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• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.