Michell Chaves
Kissimmee
Summary
Organized and customer-focused professional with proven experience in sales, client relations, and administrative support. Skilled in managing documentation, coordinating schedules, and providing high-quality service to diverse clients. Recognized for strong communication skills, attention to detail, and the ability to support daily operations while building positive community relationships.
Overview
5
5
years of professional experience
Work History
Salesperson
Rigo Tile Inc.
Orlando
10.2024 - Current
- Managed daily store operations, including opening, closing, cleanliness, and cash reconciliation.
- Assisted customers with tile selection and processed sales transactions efficiently.
- Prepared cost estimates through on-site measurements for accurate project budgeting.
- Sourced preferred tile options by coordinating with suppliers.
- Submitted financing applications to banks to facilitate customer projects.
- Utilized social media to attract new clients and promote products through engaging posts.
- Developed strategies that enhanced customer acquisition and retention rates.
- Maintained strong client relationships through regular follow-ups and exceptional service.
Customer Service Representative
Copart Auto Auctions
Orlando
10.2022 - 10.2024
- Handled high-volume customer calls, addressing inquiries about vehicle status, repair eligibility, and total-loss determinations with professionalism and clarity.
- Coordinated directly with auto body shops to collect and verify detailed expense reports, ensuring accurate processing and timely vehicle release.
- Managed auction documentation, including titles and legal paperwork, keeping records current and compliant for vehicle listings.
- Processed payments for purchased vehicles, ensuring accuracy and adherence to company procedures.
- Assisted clients during on-site vehicle inspections, providing guidance and facilitating the purchase process.
- Balanced customer service excellence with administrative precision, contributing to smooth auction operations and positive client experiences.
Sales Representative
Orlando Auto Sales and Recycling
Orlando
08.2020 - 09.2022
- Coordinated towing schedules, ensuring drivers were dispatched efficiently to pick up vehicles from clients.
- Negotiated directly with customers to acquire vehicles at the lowest possible cost, maximizing company profitability.
- Proactively sourced vehicles outside of established supplier lists to exceed weekly acquisition targets.
- Managed communication between towing drivers and clients, supporting smooth negotiations and timely pickups.
- Promoted company services by publishing content on social media platforms to attract new clients.
- Identified and secured additional vehicles through social media outreach, expanding acquisition opportunities.
Education
Some College (No Degree) - International Commerce
Alejandro De Humbolt
Skills
- Sales Transactions & Negotiation
- Customer Engagement & Service Excellence
- Project Estimating & Budgeting
- Inventory & Records Management
- Product Sourcing & Procurement
- Client Relationship Management (CRM)
- Payment Processing & Cash Handling
- Social Media Marketing & Lead Generation
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Salesperson
Rigo Tile Inc.
10.2024 - Current
Customer Service Representative
Copart Auto Auctions
10.2022 - 10.2024
Sales Representative
Orlando Auto Sales and Recycling
08.2020 - 09.2022
Some College (No Degree) - International Commerce
Alejandro De Humbolt
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