Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Michell Collado

Orlando,FL

Summary

Driven by a strong work ethic, unwavering determination, and unwavering commitment, eager to excel in this field. Ultimate goal is to leverage skills and knowledge to contribute to both organizational and personal growth. With a solid foundation of experience and education, actively seeking a position to apply expertise in helping the company not only meet but exceed its goals.

Overview

21
21
years of professional experience

Work History

Inbound/Outbound Operations Manager

Nike Orlando Service Center
02.2018 - Current
  • Managed a high-performing team of outbound specialists, fostering a positive work environment that prioritized communication and collaboration.
  • Enhanced outbound operations efficiency by streamlining processes and optimizing workflow.
  • Established productive relationships with carriers, negotiating contracts for cost-effective transportation solutions.
  • Trained new hires in proper procedures, ensuring consistent quality standards across the team.

Operations Manager

Nike Orlando Service Center
02.2018 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

Manager

Nike Orlando Vineland
04.2006 - 02.2018
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Increased sales revenue by developing and implementing effective sales strategies.

Administrative Assistant

Nike Orlando Vineland
04.2006 - 02.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Contributed to team success by cross-training colleagues on proper cash management techniques and best practices.
  • Oversaw daily cash management, reconciling registers at the end of each shift for accuracy purposes.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.

Cashier/Footwear/Equipment Associate

Nike Orlando International
09.2003 - 04.2006

Lead/Specialist

Nike Orlando Vineland
04.2006 - 02.2018
  • Visual/Apparel/Footwear

Education

Technical Certificate - Accounting And Business Management

Valencia College
Orlando, FL

Skills

  • Multitasking Abilities
  • Operational Efficiency
  • Inventory Management
  • Policies and procedures implementation
  • Schedule Management
  • Workforce Management
  • Retail Operations Management
  • Workday User Interface
  • Attention to Detail
  • Friendly, Positive Attitude
  • Flexible and Adaptable
  • Computer Skills

Languages

English
Spanish

Timeline

Inbound/Outbound Operations Manager

Nike Orlando Service Center
02.2018 - Current

Operations Manager

Nike Orlando Service Center
02.2018 - Current

Manager

Nike Orlando Vineland
04.2006 - 02.2018

Administrative Assistant

Nike Orlando Vineland
04.2006 - 02.2018

Lead/Specialist

Nike Orlando Vineland
04.2006 - 02.2018

Cashier/Footwear/Equipment Associate

Nike Orlando International
09.2003 - 04.2006

Technical Certificate - Accounting And Business Management

Valencia College

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Michell Collado