Michell Díaz-Agamez
Alexandria,VA
Summary
Dynamic and versatile professional with a strong passion for social work, e-commerce, customer service, recruiting, and project management. Armed with an MBA from university in Washington, DC, I bring a unique blend of strategic thinking, people-oriented skills, and a results-driven approach to every project. My diverse experience enables me to effectively manage and execute initiatives that drive business growth while making a positive impact on communities. Adept at leading cross-functional teams, optimizing processes, and delivering exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Membership Associate
PAHO/WHO Federal Credit Union
Washington, DC
02.2024 - Current
- Ensured compliance with local regulations related to membership operations.
- Managed incoming inquiries from potential members via email, telephone, or online forms.
- Managed time efficiently while multitasking several duties simultaneously.
- Explained the features of various banking products available to customers.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Assisted customers with completing the required paperwork accurately and efficiently.
- Resolving Issues: Address and resolve customer inquiries, complaints, and discrepancies related to their accounts.
- Promoting Bank Services: Educate customers about new bank products and services, and refer them to specialized staff (like loan officers or financial advisors) when appropriate.
Business and HR Intership
Medicidiom
Barcelona, Spain
01.2024 - 05.2024
- Analyzed large datasets from multiple sources to generate meaningful insights.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Managed multiple projects with competing deadlines simultaneously.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Sourced and screened potential candidates for open positions.
- Provided guidance to management throughout the recruitment process.
- Responded promptly to inquiries from applicants regarding their applications.
- Performed additional duties as assigned by management team members.
- Created job postings, advertised openings, and updated job boards as needed.
- Supported employee onboarding.
Bilingual Member Service Consultant
Spectra Credit Union
Alexandria, Virginia
10.2022 - 02.2024
- Demonstrate efficiency with financial transactions for checking, savings, and borrowing.
- Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
- Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
- Promote credit union products and services by identifying member needs and cross-selling benefits.
- Deliver timely and exceptional service.
- Build meaningful relationships through conversations and establish trust with the membership.
- Balance and maintain ATMs. Troubleshoot minor problems with ATMs and cash recyclers. Performs other duties as assigned by the Manager or designee.
- Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.
- Customer Relationship Management (CRM): Expertise in managing customer interactions and improving service quality. (Salesforce)
Customer Service Representative
Jamba Juice
Alexandria, VA
07.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Au Pair
Cultural Care
Alexandria, VA
07.2019 - 07.2021
- Developed bilingual abilities in english through immersive conversation and activities.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Planned and guided age-appropriate tasks such as reading, crafts.
- Organized playdates and activities for the children, ensuring their safety at all times.
Sales Advisor
SANVAL S.A.S
Cartagena De Indias, Bolivar, Costa Atlantica
05.2016 - 06.2019
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Customer Support Representative
Gokela Restaurant
Cartagena De Indias, Bolivar, Costa Atlantica
03.2013 - 12.2015
- Connected with customers to address questions and resolve issues through phone and email.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Education
MBA - International Affairs
Bay Atlantic University
Washington D.C.05-2024
Bachelor of Arts - Communications
Universidad De Cartagena
Cartagena, Colombia08.2018
Skills
- Highly-motivated
- Dependable
- Cultural Competence
- Advocacy
- Customer Experience
- Communication
- Talent Acquisition
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Membership Associate
PAHO/WHO Federal Credit Union
02.2024 - Current
Business and HR Intership
Medicidiom
01.2024 - 05.2024
Bilingual Member Service Consultant
Spectra Credit Union
10.2022 - 02.2024
Customer Service Representative
Jamba Juice
07.2022 - 09.2022
Au Pair
Cultural Care
07.2019 - 07.2021
Sales Advisor
SANVAL S.A.S
05.2016 - 06.2019
Customer Support Representative
Gokela Restaurant
03.2013 - 12.2015
MBA - International Affairs
Bay Atlantic University
Bachelor of Arts - Communications
Universidad De Cartagena
Similar Profiles
Carmel H. Elizardo Jr.Carmel H. Elizardo Jr.
Property Manager (CPM) at Credit Human Federal Credit UnionProperty Manager (CPM) at Credit Human Federal Credit Union
Victoria LaraVictoria Lara
Member Service Representative at Credit Human Federal Credit UnionMember Service Representative at Credit Human Federal Credit Union
JENNIFER TERRAZASJENNIFER TERRAZAS
Bilingual Member Service Representative at Credit Human Federal Credit UnionBilingual Member Service Representative at Credit Human Federal Credit Union