Michell DeAnda
HEB Grocery Store
Big Spring,TX
1
Language
2026
years of professional experience
Dynamic team leader with a proven track record at HEB Grocery Store, excelling in cash handling and customer service. Recognized for enhancing team productivity through effective delegation and conflict resolution, resulting in improved customer satisfaction. Committed to fostering a positive work environment while achieving operational excellence and driving sales growth.
Work History
Shift Leader
- Supervised daily shift operations, ensuring smooth customer service and store standards.
- Trained team members on register procedures, safety practices, and service expectations.
- Managed cash handling, reconciled tills, and maintained accurate transaction records.
- Monitored inventory levels and coordinated restocking to support product availability.
- Resolved customer concerns promptly, maintaining professional service during peak periods.
- Enforced compliance with cleanliness, food safety, and operational procedures.
- Coordinated opening and closing tasks, securing store and preparing shift handoffs.
- Supported team performance by assigning tasks and adjusting coverage to meet business needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Team Leader
2 Years 9 Months- Supervised daily department operations, ensuring consistent service and store standards.
- Trained partners on register procedures, stocking practices, and customer service expectations.
- Coordinated product replenishment, rotation, and front-facing merchandising for accurate presentation.
- Monitored inventory levels and communicated shortages to maintain uninterrupted shelf availability.
- Resolved customer concerns promptly while supporting positive in-store shopping experiences.
- Scheduled coverage and assigned tasks to balance workload across shift responsibilities.
- Enforced safety, sanitation, and loss-prevention procedures throughout department activities.
- Supported management with workflow improvements, team communication, and performance follow-up.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Cashier/Cook
3 Years 9 Months- Operated POS system to process fuel, food, and merchandise transactions accurately.
- Prepared hot foods, sandwiches, and beverages following food safety standards.
- Maintained clean workstations, dining areas, and kitchen equipment throughout shifts.
- Refilled coolers, condiment stations, and grab-and-go displays to support sales.
- Assisted customers with orders, product locations, and checkout questions promptly.
- Monitored food quality, temperature, and freshness to meet service expectations.
- Handled cash, card, and mobile payments while balancing register accuracy.
- Followed shift procedures for opening, closing, and sanitation tasks.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Prepared and served various food items in fast-paced Type environment.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Monitored food quality and presentation to maintain high standards.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Trained and supervised cooking staff to expertly meet daily needs.
- Suggested actionable improvements to streamline training procedures.
Team Leader
1 Year 3 Months- Assisted in recruitment to build team of top performers.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Supervised daily department operations, ensuring consistent service and store standards.
- Trained partners on register procedures, stocking practices, and customer service expectations.
- Coordinated product replenishment, rotation, and front-facing merchandising for accurate presentation.
- Monitored inventory levels and communicated shortages to maintain uninterrupted shelf availability.
- Resolved customer concerns promptly while supporting positive in-store shopping experiences.
- Scheduled coverage and assigned tasks to balance workload across shift responsibilities.
- Enforced safety, sanitation, and loss-prevention procedures throughout department activities.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Education
Associate of Science - Biological Sciences
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Customer service focus
Team motivation
Strong verbal and written communication
Team collaboration and leadership
Team supervision
Staff supervision
Goal setting and tracking
Motivational leadership
POS system operation
Safety processes and procedures
Assigning work
Sales and upselling
Complaint resolution
Shift paperwork completion
Policy enforcement
Professional appearance
Languages
Spanish
Professional Working
Timeline
Team Leader
HEB Grocery Store
04.2023 - 01.2026Read More
Team Leader
Walmart
10.2021 - 01.2023Read More
Cashier/Cook
Pilot Travel Centers LLC
11.2019 - 08.2023Read More
Shift Leader
Love’s
Read More
Howard College
Associate of Science from Biological Sciences
Read More