Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michell G. Bland

McDonough,GA

Summary

Pursuing a position as a customer service representative, manager, or administrative assistant to contribute strong organizational and communication skills while supporting business operations and enhancing customer satisfaction.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

The Home Depot
08.2021 - 06.2023
  • Deliver high quality customer support via phone, assisting multiple customers per day with scheduling in home service appointments.
  • Maintaining a high customer satisfaction rating by resolving issues efficiently and professionally, often meeting and exceeding performance targets.
  • Demonstrate in depth knowledge of Home Depot’s products, services, and policies to provide accurate information and personal recommendations.
  • Navigate multiple systems simultaneously to track orders, answer customer concerns and provide real time solutions.
  • Remote

Retail Sales Store Manager

Mattress Firm
01.2015 - 03.2020
  • Responsible for driving sales to meet or exceed established budgets; executing the company’s selling program; calling customers for delivery reminders; conducting customer follow-up surveys
  • Implementing store merchandising layouts in accordance with pricing strategies and company guidelines
  • Maintaining awareness of competitor’s advertisements and services offered; resolving guest issues as needed; completing assigned training and learning materials as required for advancement opportunities; participating in company/vendor training classes to remain current on products, offerings, and programs
  • Balancing nightly and period end sales records; managing and supervising movement of merchandise to include damaged, discontinued, and new products. Ensure all communications and correspondence are transmitted to appropriate personnel

Lead Sales Associate

Radio Shack
05.2013 - 01.2015
  • Work in conjunction with store manager to create visual store presentations and implement concepts to successfully promote store merchandise.
  • Utilize guidelines to oversee daily staff operations, while training, coaching and mentoring staff to ensure smooth adoption of new presentation and company policies.
  • Instrumental in leading store to top district ranking in Key Performance Indicators (store conversion purchases and sales on-line purchases).
  • Responsible for completing all Point of Sale (POS) procedures to include counting cash registers, bank deposits, and credit card transactions for store record keeping

Sales Associate

DTLR
06.2013 - 12.2009
  • Accountable for auditing registers, financial deposits, and store opening and closures
  • Engaged in training all new hires in assigned key sales floor positions aiding in applying retention
  • Utilize time efficiently by keeping inventory on available and incoming stock, performing merchandising layout plans, and guiding customers to promotional merchandise
  • Access and utilizing corporate reports to direct markdowns and promotional signage compliance

Secretary Assistant

Tanya A. Tribble Law Center
12.2005 - 07.2006
  • Produced and processed filing of all legal and court documents on behalf of attorney
  • Scheduled client appointments and assisted with case status reviews
  • Conducted review, editing and proofreading of briefs, pleadings, and appeals for grammatical clarity
  • Managed client accounts with the highest level of confidentiality and discretion

Education

GED -

Dekalb Technical College
Clarkston, GA
01.2009

Skills

  • Impeccable Verbal and Written Communication, active listener, and successful independent worker paying attention to details in accurately exceeding organizational goals
  • Exceptional aptitude to evaluate and acquire the most talented persons for specialized assignments
  • Strategic thinker with an entrepreneurial energy geared towards learning, coaching, and leading a team
  • Well organized, trustworthy, and reliable to manage day to day operations, maintain employee and organizational confidential matters while multi-tasking and resolving customer conflicts
  • Critical thinking
  • Active listening
  • Customer service
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Complaint handling
  • Computer proficiency
  • Payment processing
  • Microsoft outlook
  • Scheduling
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Product knowledge
  • Appointment scheduling
  • Paperwork processing
  • Order processing
  • Call management
  • Follow-up skills
  • Microsoft PowerPoint
  • Customer relationship management (CRM)
  • Prioritization
  • Filing
  • Live chat support
  • Product sales
  • Customer education
  • Product and service solutions
  • Service upselling
  • Research
  • POS systems expert
  • Sales closing
  • CRM software proficiency
  • Delivery scheduling
  • Key holder experience

Timeline

Customer Service Representative

The Home Depot
08.2021 - 06.2023

Retail Sales Store Manager

Mattress Firm
01.2015 - 03.2020

Sales Associate

DTLR
06.2013 - 12.2009

Lead Sales Associate

Radio Shack
05.2013 - 01.2015

Secretary Assistant

Tanya A. Tribble Law Center
12.2005 - 07.2006

GED -

Dekalb Technical College

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